One Calendar Month On, I Still Await Attlee Agency's Resolution Of My Legitimate Complaint

A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be as offensive, both in it's tone, erroneous content, and overall presentation. I immediately requested this staffer to disclose to me who the author was, after this person denied being the author. I made it clear that I wanted to engage directly with the person who aut****d the email. It's been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence of the first statement request she claims to have sent before the offensive reminder was sent out, a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I have attempted to engage with a person shown on Attlee's website as a Director, but I have not received any acknowledgment or reply to my correspondence from this person. Attlee Agency has a responsibility to conduct it's business in a fair, reasonable and professional manner. As a client of the Agency, I have a right to be treated professionally, and to have my inquiries handled effectively, of not by the staffer concerned, then certainly by the leadership in the Company. I still await Attlee Agency's leadership responses to my inquiries. The three people with whom I have communicated during the past calendar month, know in detail what they need to know, in order to resolve my legitimate customer complaint in full. I call on Attlee Agency leadership to address this matter directly with me now. I place on record that after waiting patiently for one month to have my concerns addressed, I received a legal letter today, which I'll leave to your imagination as to it's content. I've done nothing *******, and will not close this matter until Attlee Agency addresses all of my concerns properly.