Au Pair website takes payment but no service and no contact

Hi there I registered on this website last year sometime. I now paid the fees for premium membership - to have access to certain information on this site. It's been 2 days and I cannot use any functionalities, there is no contact number, I've logged 3 complaints but no response. I paid the fees as access to this information is extremely urgent for me, so I am very frustrated at this point. My emails and online requests go unanswered... But my payment was accepted very quickly. Please can someone assist or resolve. Thank you Nicolene