False advertising and ********** service at the Westville branch

Went to Aucor durban on the 30th December 2024 to collect, inspect and pay for my winning bid. The store was chaos with no order and process. Waited in line for over an hour for the staff to bring my winning bid after reminding them to do so since i was almost in the front of the queue to pay. Once i received the item, the item did not include all items as per my winning bid (OCO Organico X 9 Essential oil diffuser blends- bar 9901031738133-51736/2598 B3 (S4). Apparently the staff member advised the winning bid was only for the essential oils and not the diffuser but the bid had the diffuser advertised also so I wasted n entire hour in line to be disappointed. The description is so damn vague. If the auction was only for the essential oils only then Aucor should have been more specific in their description. ********** service and absolute chaos at the Durban Westville branch when going through to collect, view and pay for winning bids.