Active since Jul 2024
Mr standard bank checque account is due to expire at the end of feb 2026. I went to Standard bank pavilion branch during the beginning of feb to get a new card and the consultant advised that a card has been ordered and I will receive an sms when the card is ready for collection at the branch. Today is the 26 Feb and i have not received an sms. I called standard bank call centre and the consultant advised that no card was ordered on their sytem and a new card takes 5 to 7 working days. Now I cannot withdraw card or tap to pay until the new card arrives due to the incompetence pathetic service from standard bank pavillion branch staff. I will definitely look at moving to another bank together with my overdraft, revolving loan and vehicle finance to another bank that offers better service
Santam careers portal is very poorly designed with no room to edit an application. I app**** for a role and completed the questionnaire and then was automatically rejected for the role. When i reviewed my application, the system ticked No for matric, short term experciance and commercial experiance and now i canot reapply. Santm you people need some type of contact information when your system malfunctions.
False advertising from runway. I am a frequent shopper from this site but have recently been very disappointed due to false advertising. Order number 250115701970757. I purchased items that were really cheap which one would assume is the correct pricing and payment was done via payflex.when I looked at the status of the order the status was noted as "on hold". Shortly later i received an email of a refund for the order and the status of the order was marked as "closed". Why advertise an item to purchase only to refund the client if there was an error in the pricing??? Truly disappointed. Doubt I will be supporting this e-commerce company anymore.
Went to Aucor durban on the 30th December 2024 to collect, inspect and pay for my winning bid. The store was chaos with no order and process. Waited in line for over an hour for the staff to bring my winning bid after reminding them to do so since i was almost in the front of the queue to pay. Once i received the item, the item did not include all items as per my winning bid (OCO Organico X 9 Essential oil diffuser blends- bar 9901031738133-51736/2598 B3 (S4). Apparently the staff member advised the winning bid was only for the essential oils and not the diffuser but the bid had the diffuser advertised also so I wasted n entire hour in line to be disappointed. The description is so damn vague. If the auction was only for the essential oils only then Aucor should have been more specific in their description. ********** service and absolute chaos at the Durban Westville branch when going through to collect, view and pay for winning bids.
I purchased a demo vehicle from this branch on 12 October 2024. After taking delivery I was unhappy with the vehicle. It was very noisy when the vehicle starts and on second gear and there is a slight wrattle. I wanted to return the vehicle but the consultant advised this is not possible since the vehicle was a demo model. The branch did offer to bring my vehicle to sort out all faults. Before purchasing, the dealership should have done a walk around on the vehicle and test drove the vehicle. There is minor scratches throughout the car, the rim was also scratched. Now I Even cannot return the vehicle to finance another vehicle. Surely customer should have some type of cooling off period since my first installment only is to be deducted on the 27 November. It feels I have been enticed to purchase the vehicle which was offered to me as a reduced price. Now I know the reasons why because the vehicle is not showroom worthy and now I'm stuck with this car! Regret dealing with this branch. So much for tcf and the hyundai promise!
I purchased a hisense tv on 29 December 2020 from house and home pavilion. The next day I registered the warranty online for the tv. On the 13 July 2024 the tv stopped working and the screen is blank. Since it's under warranty I contacted hisense who is refusing to assist because they need the proof of purchase. I had advised I was doing home renovations and cannot locate this.also, since the tv was bought in 2020 I am sure the receipt would be faded. I contacted the store u bought the tv from for a reprint of the recipient but they advised they changed computer systems and they only have records for the last three years. Now I am left with a tv that doesn't work which is on warranty until 2020 and hisense has proof the warranty was registered but is refusing to assist because the receipt is missing. They should have asked to upload proof of purchase when registering a warranty. I have two hisense tvs. I regret purchasing this brand. Pathetic service from their warranty department.
I have had mediocre assistance from the House & Home pavillion branch. I purchased a Tv from the store on 29/12/2020 and the Tv is currently under warranty which was registered with the provider (Hisense). Over the weekend the Tv is not tuniring on so I sumbitted a claim with HIsense but they require the proof of purchase. I have done renovations at my home and cannot find the receipt and Hisense cannot book the repairs without this. I called the store for a receipt reprint and was infomred they changed systems and their data is only stored for 3 years so they cannot assist. Surely records should be kept for longer periods to assist clients. receipts fade over time anyway. Their processes need to be changed. Now i have to look at incurring additional costs to repair or replace my TV because the store cannot locate a receipt!
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