Shocking service from Aucor Durban

I delivered furniture to Aucor in Westville Durban on the 29th of June and was told that they would go on auction within 2 weeks. There has been a total lack of communication from Aucor throughout the entire process. After many follow up phone calls and whatsapps I was finally advised 2 weeks ago that the goods have been sold and I would receive payment. Despite a further follow up, payment has still not been received. The service has been appalling to say the least. How can it take 4 months to sell items on auction and then still no payment? I will definitely never use this company again and would not recommend them at all.