Horrible service

To whom it may concern,

This email serves as formal notice that I have had enough of the excuses, delays, and complete lack of accountability regarding money that is rightfully owed to me.

Payment from Auction Nation is now more than 12 days overdue. Despite numerous follow-ups, I have received nothing but stories. The repeated explanation that “the person who clears payments is not in the office” or that “it will be sorted today” has been used multiple times. Four days have now passed since the last such promise, and still no payment has been made.

This is unacceptable and reflects extremely poor service delivery.

What is even more concerning is that this issue is clearly not isolated. Auction Nation’s ongoing payment delays and treatment of clients are widely documented on HelloPeter and across social media. It is evident that this has been happening to clients for a long time. The pattern is clear: clients are given the run-around when money is owed to them, yet Auction Nation has no hesitation taking payment promptly when a client buys a vehicle.

This shows a complete disregard for client wellbeing and trust.

I have tried to resolve this matter professionally and privately. The staff member answering calls has been unhelpful, and internal excuses are repeatedly used to deflect responsibility. Your internal processes, staffing issues, or administration problems are not my concern.

At this stage, I do not want stories, explanations, or apologies.

I require the following:

Immediate confirmation of when payment will be made Proof of payment once processed The contact details of a senior person who will take accountability if this is not resolved today Pay the money owed to me so I can move on and ensure that I do not make use of Auction Nation again due to this level of service.

If this matter is not resolved without further delay, I will have no choice but to escalate it further, including formal complaints and public platforms where this ongoing behaviour is already being highlighted.

I expect a response today.