Unfair Treatment and Poor Customer Service

To whoever is reading this,another sad and interesting occurrence with this Auction Nation company,i was sent an invoice of a car that I did not buy,i contacted them and made it clear i did not buy the vehicle,the Branch manager (Pamela) whom I work with closely, I did tell her about the incident and she took it upon herself to escalate the issue,i believed it was resolved and the invoice was cancelled without penalty,i did notify her and thanked her for her service as she is an awesome person and ever ready to help you. This invoice was for R29854,i bought more cars over R200000 without issues and having to pay in any deposit,transactions went smoothly without any issues,woke up on Monday 2nd of Feb 2026,registered as usual,only to find out am not able to bid,contacted them at the office,was told my deposit was forfeited because I cancelled ,i did not cancel any invoice,my deposit was taking for unjust reason which I find so *********,after contacting the branch manager,she promised to get back to me and she did,only to be told nothing they can do to restore my deposit and its forfeited just like that for a car i did not purchase,that baffled me and its more like theft to me as I insist I did not buy the car they keep forcing me and wanting me to pay for the invoice,the car I bought ,i did pay them off without issues ,why will 29k be an issue if I bought the said lot,and pay over 200k for other purchases,someone needs to explain this to me.... anyways I made them aware I will no longer be patronising them and they can close that account for all I care,business relationship of over 13 yrs down the drain but they still dont care as I was told I can close the account for all they care ... wow ! So much for customer service !!! I see alot of negative comment about the same company but its obvious they care less. Just a piece of advice,people fall from grace to grass ,companies close down because of poor customer service !