Poor service at Audi Middelburg

Hi all I would like to share bad experience with Audi Middelburg service department. I bought my Audi a3 sedan in December 2019 and it came with maintenance plan for 5years/ 100 000km which ever one comes first. I am currently in the last year with 85000km on the clock. I am extremely dissatisfied with the workmanship at the workshop. It all started when the vehicle for service, can’t remember the year, and it came back with oil leaks underneath the engine. I took it back and the feedback was that the oil leak was from the sump plug which was bad quality. The leaks continued, so I took it back and I was told it’s from the gear box. I was extremely frustrated at the point for bringing the car back more than once for the same problem as Audi was wasting my time and inconveniencing me since I did not have a car everytime I had to bring the car in. They borrowed me a curtesy car, for a few days while they were attending to the leak from the gearbox. A few months when the vehicle came back from the dealership I started experiencing failure on my air conditioner. I have taken the vehicle two time for the aircon since last and now it’s not working again. I am using the vehicle everyday and I have to take leave everytime just to experience the same problem again few months later. Not to mention that I also to it more than once for a faulty battery which the refused to change at first because they said I tempered with the terminals. Anyway they ended up changing the battery because the allegations were invalid. I have escalated the matter to Audi South Africa but I am not happy with the response. Lastly my vehicle came back with a dent from Audi when I took it for air conditioning repairs last month. I have asked Audi Middelburg more than a month ago and Audi SA more than a week ago to Repair the dent and the air conditioning and provide me with a vehicle I can use, since the fault and negligence on their side and I have not received help from the dealership since I have informed them about my problems. To make matter worse, the service consultant from Audi Middelburg informed me that they do not have a technician at Audi, who is cable of addressing the air conditioning problem but, never mentioned the issue of resource initially when the problem of the air conditioner started.

Please assist. Kind Regards, Moses George Mnguni