Audi Center Westrand - ********** SERVICE

Arranged to view a Ford Ecosport pre-owned vehicle at Audi Center Westrand this morning. We travelled from Vanderbijlpark and got there quite early but was told by Jacques (salesman) that the car was sent to the valet and will be back at 14:00pm. This was not what was discussed and agreed upon. We spent some time in the area until around 13:50pm and on our way to the dealership, I got a message from Jacques, informing us that the vehicle will be on site at 14:10pm. We arrived at around 14:00pm. At around 14:20pm I asked Jacques again what was happening but he kept telling us that the car will be there in 2 minutes. This never happened. At 14:50pm I approached Jacques again but now his story changed and I was informed that the vehicle never went for a valet but was in fact borrowed to another client for the day. The car arrived at around 15:00pm and I consulted another sales lady instead. I reviewed the car and asked for some discount. I was told that I need to speak to the dealer principle to which I agreed to as I also wanted to report the ********** service I received from Jacques. This is where everything went sour. The sales lady escorted me to the dealer principal's office. We entered and for about two minutes I was ignored as a customer. The principal. Louis Nortje, went off on the sales lady as she tried to explain why I was there in the first place. During this time, he lost his temper twice, once hitting the table with his fist. After some time of Louis going off on the sales lady, he turned is attention to me where I had to introduce myself to him! I explained my entire ordeal to him and he requested Jacques to join the conversation. During this time I mentioned to Louis that I was told that the selling price of the car was R109 000.00 and that I opt to do my own roadworthy and registration but was told that the price now was at R115 000.00 due to dealership fees. I actually asked for discount but now the price went up. This was mentioned to me by the sales lady at around 15:10pm. When Jacques joined the conversation, Louis went off on him as well and Jacques made me out as a lier, telling Louis that he did indeed tell me that the car was NOT at the valet and that the price was R115 000.00. I told Jacques to his face that he was lying...twice! Louis went off again on both sales persons. This issue, I my mind, was not addressed AT ALL by Louis, in fact, the service and professionalism he displayed was APPALING and DISGUSTING to say the least! I subsequently cancelled the purchase of the car due to the ********** service I received from Jacques and Louis. My warning to the public...I wish that NOBODY EVER need to deal with Louis Nortje, especially after seeing first hand how he deals with problems and especially, CLIENTS! It is not Audi Centre Westrand that is at fault but some of their employees. I take my hat off to Koketso who assisted me like a professional all the way. I will also report this to Audi South Africa.