Finance Approved, Then Vehicle Sold Behind My Back – Disgraceful Conduct by Audi West Rand

I am appalled by the treatment I received from Audi West Rand, which shows a complete lack of professionalism, ethics, and basic customer respect.

On 3 January 2026, I app**** for finance on a 2024 MINI Countryman JCW ALL4. On 5 January, the finance was approved and I was contacted to finalise the finance details. From that moment onward, there was absolute silence from the dealership.

No updates. No calls. No messages.

On 7 January, I had to contact the sales representative myself to ask what was happening—only to be told that the vehicle had been sold while my finance-approved transaction was supposedly in progress. No warning. No courtesy call. No explanation. I had to find out by chasing them.

This is unacceptable.

Selling a vehicle while a customer’s finance is approved and then failing to communicate it shows utter contempt for the customer and a complete breakdown of sales ethics. This is not a misunderstanding—it is disgraceful behaviour and a clear failure of internal controls.

Audi markets itself as a premium brand. What I experienced was arrogance, indifference, and a total lack of accountability. If this is how Audi West Rand treats finance-approved buyers, consumers should be extremely cautious.

I have escalated this matter to Audi South Africa and will continue to pursue it until proper accountability is enforced.

Avoid Audi West Rand unless you are prepared to be ignored, misled, and treated as disposable.