****** at Audi Century City

I’ve owned different Audi’s since 2009 until today and based on the service I’ve received at Audi Century City, I’ve come to dislike the brand all together. My main problem with Cape Town in general is ****** towards black people. That alone makes Cape Town a bad place to live in as an African individual.

Me & my manager where I work, we both own Audis, the service he gets from Audi is all praises and me on the other hand I’m always left speechless. First of all, Audi Century City charges black people more than they do white people. Pure ******. Back in 2021 I phoned in to book for a service and was told that there’s no space and it was around November and I needed to get it done before travelling to the Nothern Cape. With desperation I drove to their Waterfront branch, which was efficient by the way before they merged with N1 City. Met with a friendly gentleman who couldn’t under why I was told there’s no space. He took it upon himself to call the office and just like that I had a spot. I was disgusted in learning that I was told it was full when it wasn’t.

I then took my car in sometime in 2022 around November again with no issue, just for a normal service and when I got the car back there was an issue which I reported the following and was told to bring the car in. Upon diagnosis, I was told that one of the coil packs needed to be changed and I refused as there was no issue when I brought the car in and they did not report any malfunction when I went to pick it up. After making noises on the floor, the pack was replaced and I was on my way. I later wrote a letter to the manager expressing my concerns and with no surprise at all, there was no acknowledgment of my email. I was just another ungrateful black busted who should be grateful to be even allowed to own a car. Only white people can complain and be heared, nothing new.

I am very disappointed that in this age and time we as black people are still subjected to such nonsense. I am now driving a BMW and happy with the service I’m getting so far from BMW. Audi Century City, treat all your customers with respect without prejudice & ******.