Pathetic service from Audi centre durban

My vehicle was towed in on the 19th of December 2021, I made my statement indicating the issue of the vehicle and was completely ignored. They had kept my vehicle until I decided to have it towed away on the 14th of January to Audi Pinetown.

I had told them ( Audi durban ) to check the oil levels and my service advisor had come back to me 2 days late & told me it was fine. This was inaccurate because it was way over filled. My car was diagnosed and they were going to charge me R35 000 for repairs and it was going to take 21 working days. Audi durban also did not notify me before hand that I would have to pay a diagnostic fee, they only told me when I fetched the vehicle. They over charged me R3200, just for an incorrect diagnostic.

My vehicle arrived at Audi pinetown at around 15:30 , by 17:00 , my vehicle was running & driving perfectly fine. The repair costed me less than R3000.