NM
Nala M
Active since Jan 2022
4
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0
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Reviews
4 reviews7 months ago
At webuycars Brackenfell, the salesman, Luchien
At webuycars Brackenfell, the salesman, Luchien. Is completely unprofessional. He has absolutely no idea what he is doing & a complete lack of customer care. He does not respond to WhatsApps / phone calls nor emails, he doesn't even have the courtesy to respond back or nothing ! Bar the incompetency of the salesman, my frustration also lies with the salesman managers. They all always point fingers & absolutely no one takes the stand to assist a customer that is crying for help ! All of them tell you just to phone their customer care department when theres definitely something for them to do. Absolutely so sad for the whole webuycars cause that means that they don't have any staff that actually wish the company well & that will be the companies downfall ! Once again , I just want to deeply express my frustration towards how my colleague was treated in their car buying experience from their salesman, Luchien, the complete lack of care from the managers at Brackenfell branch.
53 replies
24 months ago
Mercedes-Benz Umhlanga appalling customer service !
My vehicle was involved in a side on collision in March 2023. The vehicle was being repaired at Durban Central Panel Beaters. Parts took over 4 months to arrive. Upon repair of the vehicle. The vehicle then had a 48v battery issue, because the vehicle is still under warranty , DCP ( Durban Central Panel beaters ) towed the vehicle to Mercedes-Benz Umhlanga dealership for repairs of the battery issue. Upon delivery of the vehicle at MB - Umhlanga, DCP took multiple photos showing that the vehicle windscreen was in perfect condition. MB failed to conduct a vehicle inspection upon arrival and only taking photos. They now claim that in those photos there is a visible chip but in the same breath, the service manager admitted that there is also glare in the photo which impedes clear visibility. The vehicle left the dealership with a cracked windscreen across the entirety of the windscreen going back to DCP. MB umhlanga initially admitted fault and agreed to repair the windscreen. After about a month of silence, upon following up, that's when **** hit the fan, Mercedes-Benz now utterly refuse to repair the windscreen, yet they fail completely to provide any evidence to support their position ! They are saying that the chip did not originate with them , yet they still cannot prove that! And DCP CAN prove that the chip did not start with them. Above all else, the Mercedes benz service team have been nothing but rude ! They are a bunch of ******* running away from their own mistakes! I am honestly fed up with dealing with them and their poor service, especially since the close of all their dealerships. I'm selling all of my Mercedes benz products and I urge you to do the same. How can one book a service date and be told that the only available booking is 3 months away! I also have tracker evidence that my vehicle was driven but MB claims that on their release forms, the vehicle was not driven ( which raises another point of concern, how do you repair something and not test it? ) but the bigger issue is that how is it possible that the vehicle was driven yet the odometer doesn't move ?? Absolutely pathetic service from Mercedes benz
0 replies
52 months ago
Pathetic service from Audi Center Durban.
My vehicle was towed in on the 19th of December 2021, I made my statement indicating the issue of the vehicle and was completely ignored. They had kept my vehicle until I decided to have it towed away on the 14th of January 2022 to Audi Pinetown. My vehicle arrived at Audi Pinetown at around 15:30, by 17:00, my vehicle was running & driving perfectly fine. The repair costed me less than R3000. My car was diagnosed at Audi durban and they were going to charge me R35 000 for repairs and it was going to take 21 working days. Audi durban also did not notify me before hand that I would have to pay a diagnostic fee, they only told me when I fetched the vehicle. They charged me R3200, just for an incorrect diagnostic. I had told them (Audi durban) to check the oil levels and my service advisor had come back to me 2 days late & told me if it was fine. This was inaccurate because it was way over filled. I have never been so alarmed by the level of incomplete. It has me reconsider my continous involvement with this brand.
0 replies
52 months ago
Pathetic service from Audi centre durban
My vehicle was towed in on the 19th of December 2021, I made my statement indicating the issue of the vehicle and was completely ignored. They had kept my vehicle until I decided to have it towed away on the 14th of January to Audi Pinetown. I had told them ( Audi durban ) to check the oil levels and my service advisor had come back to me 2 days late & told me it was fine. This was inaccurate because it was way over filled. My car was diagnosed and they were going to charge me R35 000 for repairs and it was going to take 21 working days. Audi durban also did not notify me before hand that I would have to pay a diagnostic fee, they only told me when I fetched the vehicle. They over charged me R3200, just for an incorrect diagnostic. My vehicle arrived at Audi pinetown at around 15:30 , by 17:00 , my vehicle was running & driving perfectly fine. The repair costed me less than R3000.
0 replies
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