Audi Centre Rivonia

The actual service took longer than anticipated.

The motorite service plan approval was only obtained late in the afternoon as opposed to just after the vehicle inspection was done.

I was told that the vehicle will be ready the next day at 10am and then again told that it would be ready at 12:00.

I was collected by the shuttle servicer just before 1pm and was made to wait almost an hour before i could take the vehicle.

I also requested that my service advisor have a look at my head light as it had changed colour to orange and not white as the other side. The service advisor could not detect the fault and did not provide any feedback as to the discolouration.

I had also requested that the service advisor take a look at my PDC button as my front PDC only works if i first select reverse and then engage Drive, the button does not put the front PDC on. The service advisor could not advise on the issue and simply said that it is weird that this is happening.

I took out a service plan so that i could continue to service my car at Audi so that i could have peace of mind that the car is kept in good condition all round. I expected Audi Rivonia to be able to advise on what the possible faults could be so i could have it repaired by them.

This was definitely not the experience i expected from Audi Centre Rivonia