AC
Audi Center Rivonia
Unclaimed Business
AC
Audi Center Rivonia
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Audi Center Rivonia
Audi Center Rivonia has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Audi Center Rivonia across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRD
Russel D
1 reviews | Active since Jan 2020
10 Nov 2025, 21:52
Treat customers buying customers like trash
Management and sales manager David Rabapane has No integrity, no shame, no honor. It’s disgusting to say the least I saw an Audi on autotrader that I was looking g for, immediately contacted them and sent my brother who drove quite a distance to go check for me After test drive, I told them I’m taking the car Salesman said we will prepare it’s for u you. Monday he told me that the car will be ready by Wednesday and I should sort my finances in order Tuesday morning 8:30 contract is ready to sign finances in place, insurance, policies, services plans, warranty, I asked the salesman if he would fetch me at airport and that I can go ahead and book flights After I book the flights hour later He’s manager walks in and says he will sell the car to a cash buyer and that I took too long, he can’t sell the car to me I tell him I must just collect and sign He says no he has made up he’s mind, he selling the car to someone else who I who is a car dealer. So I just get kicked to the curb after I set my heart on the car and pushed to get my finance ready in one He tells me my paper work came through 8:33 Which is 3 minutes past 8 and that my 24hours is up… No one told me about 24hours, no one told me that I’m on the clock No told me that if I’m a minute late I lose the car Instead he just says your time is, even though they have the podium…. “Im selling the car to someone else, sorry that my final decision, goodbye” Spoke to the dealer principal All he says is that it’s a salesman error who didn’t tell me about a clock ticking and that he will be disciplined But they giving the car to someone else Like someone was waiting for time to pass I’m so disgusted I have been buying cars from Audi dealership for years This is absolutely gross and they have no ethics or Integrity After going through the entire process of getting car ready for me with the salesman Manager just sells to someone else Mind u he is the manager not a salesman I have lost my trust in Audi now completely This was very unexpected and extremely unprofessional I’m flabbergasted One word describe the salesman David and the dealership principal is “Sies”
Helpful (0)
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Russel D
1 reviews | Active since Jan 2020
10 Nov 2025, 21:52
Treat customers buying customers like trash
Management and sales manager David Rabapane has No integrity, no shame, no honor. It’s disgusting to say the least I saw an Audi on autotrader that I was looking g for, immediately contacted them and sent my brother who drove quite a distance to go check for me After test drive, I told them I’m taking the car Salesman said we will prepare it’s for u you. Monday he told me that the car will be ready by Wednesday and I should sort my finances in order Tuesday morning 8:30 contract is ready to sign finances in place, insurance, policies, services plans, warranty, I asked the salesman if he would fetch me at airport and that I can go ahead and book flights After I book the flights hour later He’s manager walks in and says he will sell the car to a cash buyer and that I took too long, he can’t sell the car to me I tell him I must just collect and sign He says no he has made up he’s mind, he selling the car to someone else who I who is a car dealer. So I just get kicked to the curb after I set my heart on the car and pushed to get my finance ready in one He tells me my paper work came through 8:33 Which is 3 minutes past 8 and that my 24hours is up… No one told me about 24hours, no one told me that I’m on the clock No told me that if I’m a minute late I lose the car Instead he just says your time is, even though they have the podium…. “Im selling the car to someone else, sorry that my final decision, goodbye” Spoke to the dealer principal All he says is that it’s a salesman error who didn’t tell me about a clock ticking and that he will be disciplined But they giving the car to someone else Like someone was waiting for time to pass I’m so disgusted I have been buying cars from Audi dealership for years This is absolutely gross and they have no ethics or Integrity After going through the entire process of getting car ready for me with the salesman Manager just sells to someone else Mind u he is the manager not a salesman I have lost my trust in Audi now completely This was very unexpected and extremely unprofessional I’m flabbergasted One word describe the salesman David and the dealership principal is “Sies”
0
Replies (0)CC
Carlos C
1 reviews | Active since Jan 2020
6 Nov 2025, 14:31
Service
I would like to express my disappointment following a recent interaction with one of your sales consultants. While I prefer not to mention names, I feel compelled to highlight the lack of honesty and integrity displayed during the process. The consultant’s conduct came across as underhanded and misleading. After investing considerable time applying for finance and sourcing insurance quotes based on the deal presented, I was later informed that the offer was invalid due to a consultant error. This reversal not only disrupted my planning but eroded my trust in the process. It is unacceptable to be misled during such a critical decision-making phase, especially when expectations were built around a formal offer. I would not recommend Audi Rivonia to anyone currently looking for a vehicle. My experience with another dealership was significantly better, not only in terms of service, but also the deal itself, which was far more competitive. What is troubling is that I was told Audi Rivonia was operating at a loss, which raises serious concerns about transparency and the integrity of their management team.
Helpful (0)
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Carlos C
1 reviews | Active since Jan 2020
6 Nov 2025, 14:31
Service
I would like to express my disappointment following a recent interaction with one of your sales consultants. While I prefer not to mention names, I feel compelled to highlight the lack of honesty and integrity displayed during the process. The consultant’s conduct came across as underhanded and misleading. After investing considerable time applying for finance and sourcing insurance quotes based on the deal presented, I was later informed that the offer was invalid due to a consultant error. This reversal not only disrupted my planning but eroded my trust in the process. It is unacceptable to be misled during such a critical decision-making phase, especially when expectations were built around a formal offer. I would not recommend Audi Rivonia to anyone currently looking for a vehicle. My experience with another dealership was significantly better, not only in terms of service, but also the deal itself, which was far more competitive. What is troubling is that I was told Audi Rivonia was operating at a loss, which raises serious concerns about transparency and the integrity of their management team.
0
Replies (0)MP
Mark P
1 reviews | Active since Jan 2020
8 Jul 2025, 16:23
Hatfield Audi Rivonia — Months of Empty Promises and Still No Resolution
I’ve had a shocking experience with Hatfield Audi Rivonia over a simple coolant warning I flagged when I brought in my Audi S3 in April 2025. Despite four separate visits, thousands of rands, and constant back-and-forth, the issue is still unresolved — and I received the same warning yet again at the beginning of July. What makes it worse: • Promised follow-ups that never happened, • Ignored messages • Service advisors discovering “new” issues every time I brought the car in, • Engine misfiring and oil in spark plugs — problems that only appeared after they worked on the car, • Excuses, delays, and zero accountability. I’ve lost complete trust in Audi Rivonia and, frankly, the Hatfield Group as a whole. If this is how they handle long-time Audi owners, I’d hate to see how they treat new customers. I’ve submitted a formal complaint, but I’m sharing this publicly so others can be warned. Stay away.
Helpful (0)
|Replies (0)MP
Mark P
1 reviews | Active since Jan 2020
8 Jul 2025, 16:23
Hatfield Audi Rivonia — Months of Empty Promises and Still No Resolution
I’ve had a shocking experience with Hatfield Audi Rivonia over a simple coolant warning I flagged when I brought in my Audi S3 in April 2025. Despite four separate visits, thousands of rands, and constant back-and-forth, the issue is still unresolved — and I received the same warning yet again at the beginning of July. What makes it worse: • Promised follow-ups that never happened, • Ignored messages • Service advisors discovering “new” issues every time I brought the car in, • Engine misfiring and oil in spark plugs — problems that only appeared after they worked on the car, • Excuses, delays, and zero accountability. I’ve lost complete trust in Audi Rivonia and, frankly, the Hatfield Group as a whole. If this is how they handle long-time Audi owners, I’d hate to see how they treat new customers. I’ve submitted a formal complaint, but I’m sharing this publicly so others can be warned. Stay away.
0
Replies (0)LB
Lukas B
1 reviews | Active since Jan 2020
30 Jan 2025, 11:06
Appreciation for Exceptional Service
Dear Audi Centre Rivonia Team, We would like to extend our heartfelt gratitude to you and your team for the outstanding service provided in addressing our concerns and ensuring a seamless resolution. Your commitment to excellence and customer satisfaction has not gone unnoticed, and we truly appreciate the effort that went into rectifying the challenges we experienced. A special thank you to Lindo for his exceptional service in closing the deal with professionalism and dedication. His efforts made the entire process smooth and enjoyable. We would also like to acknowledge Dario, the principal, for taking the time to listen attentively to our feedback and for his proactive approach in ensuring a positive outcome. Additionally, we are grateful to Karika for her efficiency in handling all the paperwork with precision and attention to detail. Lastly, a sincere thank you to Christi for her patience, understanding, and willingness to listen to our concerns. Her approach made us feel valued as customers, which we greatly appreciate. Your team has gone above and beyond to provide an exceptional customer experience, and we look forward to continuing our relationship with Audi Centre Rivonia in the future. Please extend our appreciation to everyone involved. Once again, thank you for your dedication and exemplary service. Best regards, Braam and Francois
Helpful (0)
|Replies (0)LB
Lukas B
1 reviews | Active since Jan 2020
30 Jan 2025, 11:06
Appreciation for Exceptional Service
Dear Audi Centre Rivonia Team, We would like to extend our heartfelt gratitude to you and your team for the outstanding service provided in addressing our concerns and ensuring a seamless resolution. Your commitment to excellence and customer satisfaction has not gone unnoticed, and we truly appreciate the effort that went into rectifying the challenges we experienced. A special thank you to Lindo for his exceptional service in closing the deal with professionalism and dedication. His efforts made the entire process smooth and enjoyable. We would also like to acknowledge Dario, the principal, for taking the time to listen attentively to our feedback and for his proactive approach in ensuring a positive outcome. Additionally, we are grateful to Karika for her efficiency in handling all the paperwork with precision and attention to detail. Lastly, a sincere thank you to Christi for her patience, understanding, and willingness to listen to our concerns. Her approach made us feel valued as customers, which we greatly appreciate. Your team has gone above and beyond to provide an exceptional customer experience, and we look forward to continuing our relationship with Audi Centre Rivonia in the future. Please extend our appreciation to everyone involved. Once again, thank you for your dedication and exemplary service. Best regards, Braam and Francois
0
Replies (0)VM
Vinolan M
1 reviews | Active since Jan 2020
8 Jan 2025, 09:01
Audi Centre Rivonia
The actual service took longer than anticipated. The motorite service plan approval was only obtained late in the afternoon as opposed to just after the vehicle inspection was done. I was told that the vehicle will be ready the next day at 10am and then again told that it would be ready at 12:00. I was collected by the shuttle servicer just before 1pm and was made to wait almost an hour before i could take the vehicle. I also requested that my service advisor have a look at my head light as it had changed colour to orange and not white as the other side. The service advisor could not detect the fault and did not provide any feedback as to the discolouration. I had also requested that the service advisor take a look at my PDC button as my front PDC only works if i first select reverse and then engage Drive, the button does not put the front PDC on. The service advisor could not advise on the issue and simply said that it is weird that this is happening. I took out a service plan so that i could continue to service my car at Audi so that i could have peace of mind that the car is kept in good condition all round. I expected Audi Rivonia to be able to advise on what the possible faults could be so i could have it repaired by them. This was definitely not the experience i expected from Audi Centre Rivonia
Helpful (0)
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Vinolan M
1 reviews | Active since Jan 2020
8 Jan 2025, 09:01
Audi Centre Rivonia
The actual service took longer than anticipated. The motorite service plan approval was only obtained late in the afternoon as opposed to just after the vehicle inspection was done. I was told that the vehicle will be ready the next day at 10am and then again told that it would be ready at 12:00. I was collected by the shuttle servicer just before 1pm and was made to wait almost an hour before i could take the vehicle. I also requested that my service advisor have a look at my head light as it had changed colour to orange and not white as the other side. The service advisor could not detect the fault and did not provide any feedback as to the discolouration. I had also requested that the service advisor take a look at my PDC button as my front PDC only works if i first select reverse and then engage Drive, the button does not put the front PDC on. The service advisor could not advise on the issue and simply said that it is weird that this is happening. I took out a service plan so that i could continue to service my car at Audi so that i could have peace of mind that the car is kept in good condition all round. I expected Audi Rivonia to be able to advise on what the possible faults could be so i could have it repaired by them. This was definitely not the experience i expected from Audi Centre Rivonia
0
Replies (0)LB
Lukas B
1 reviews | Active since Jan 2020
30 Dec 2024, 15:21
New car sales-***********
New car sales. Audi Rivonia’s customers do not come first. Their attention to detail is shocking. Make sure you read your offer to purchase and any other documents they send you. Very disappointed with their entire process. Audi lost loyal customers, because of staff incompetence.
Helpful (0)
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Lukas B
1 reviews | Active since Jan 2020
30 Dec 2024, 15:21
New car sales-***********
New car sales. Audi Rivonia’s customers do not come first. Their attention to detail is shocking. Make sure you read your offer to purchase and any other documents they send you. Very disappointed with their entire process. Audi lost loyal customers, because of staff incompetence.
0
Replies (0)ND
Neil D
1 reviews | Active since Jan 2020
31 May 2024, 14:55
Use Audi Rivonia or the Hatfield Group Branches - Save time, money and stress
I dealt with 5 people at Rivonia and they were all great and efficient. Shadreck was great when I was looking at a used car. He heard the issues I was having with Audi East Rand and Sandton and he pushed me to try their team, assuring me they were tops. Lance was great while I was waiting na gave me a good test drive, trying to bring me back to Audi along with the Sales manager. The receptionist was great and friendly, also encouraging me to stay in the brand and making sure I was sorted and booked in. But Petrus was a legend. I had 0 surprises because he set expectations and he didn't over-promise in order to make me happy or fall to pressure. I was informed, warned of any potential setbacks and he delivered in 1 booking and 2 days what Audi East Rand and Sandton could not in 5 bookings and almost 2 weeks with the car combined. On top of that he also picked up on an issue I knew about and didn't mention or ask him to look at. Had I taken my car to Rivonia/Hatfield I 100% believe I'd never have had my car "in repair" for 6 of the 12 months I owned it. If I ever stick with Audi after Audi SA let me down so many times, I am not going to anyone else but Rivonia or the Hatfield Group. Thank you.
Helpful (0)
|Replies (0)ND
Neil D
1 reviews | Active since Jan 2020
31 May 2024, 14:55
Use Audi Rivonia or the Hatfield Group Branches - Save time, money and stress
I dealt with 5 people at Rivonia and they were all great and efficient. Shadreck was great when I was looking at a used car. He heard the issues I was having with Audi East Rand and Sandton and he pushed me to try their team, assuring me they were tops. Lance was great while I was waiting na gave me a good test drive, trying to bring me back to Audi along with the Sales manager. The receptionist was great and friendly, also encouraging me to stay in the brand and making sure I was sorted and booked in. But Petrus was a legend. I had 0 surprises because he set expectations and he didn't over-promise in order to make me happy or fall to pressure. I was informed, warned of any potential setbacks and he delivered in 1 booking and 2 days what Audi East Rand and Sandton could not in 5 bookings and almost 2 weeks with the car combined. On top of that he also picked up on an issue I knew about and didn't mention or ask him to look at. Had I taken my car to Rivonia/Hatfield I 100% believe I'd never have had my car "in repair" for 6 of the 12 months I owned it. If I ever stick with Audi after Audi SA let me down so many times, I am not going to anyone else but Rivonia or the Hatfield Group. Thank you.
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Replies (0)AM
Anthony M
1 reviews | Active since Jan 2020
30 Apr 2024, 07:49
Audi Center Rivonia
I booked my car in for assessment and I was pleased with feedback and work done on it. This was my first engagement with the dealership and I intend to continue with them. Friendly and resourceful personnel. Cudos to Anita, Nicky and Wilna.
Helpful (0)
|Replies (0)AM
Anthony M
1 reviews | Active since Jan 2020
30 Apr 2024, 07:49
Audi Center Rivonia
I booked my car in for assessment and I was pleased with feedback and work done on it. This was my first engagement with the dealership and I intend to continue with them. Friendly and resourceful personnel. Cudos to Anita, Nicky and Wilna.
0
Replies (0)