Service

I would like to express my disappointment following a recent interaction with one of your sales consultants. While I prefer not to mention names, I feel compelled to highlight the lack of honesty and integrity displayed during the process. The consultant’s conduct came across as underhanded and misleading. After investing considerable time applying for finance and sourcing insurance quotes based on the deal presented, I was later informed that the offer was invalid due to a consultant error. This reversal not only disrupted my planning but eroded my trust in the process. It is unacceptable to be misled during such a critical decision-making phase, especially when expectations were built around a formal offer. I would not recommend Audi Rivonia to anyone currently looking for a vehicle. My experience with another dealership was significantly better, not only in terms of service, but also the deal itself, which was far more competitive. What is troubling is that I was told Audi Rivonia was operating at a loss, which raises serious concerns about transparency and the integrity of their management team.