Westvaal Audi Mbombela – No ETA on Parts for Over a Month and No Response to Customer Emails

I am extremely disappointed with the level of service I have received regarding my vehicle.

My car is currently waiting for parts that need to be ordered from the manufacturer through West Vaal Audi Centre. The vehicle has been waiting for these parts for over a month, and to date there is still no ETA provided.

A few days ago, I sent an email to the team requesting an update on the expected delivery timeline, as this situation has already been ongoing for a long time. Unfortunately, even after four days, no one has responded to my email or provided any form of feedback.

This level of communication and customer care is extremely disappointing and not what I expected from a brand like Audi.

What makes the situation even more frustrating is that I am currently paying for a new vehicle that I cannot use, and this has now been going on for close to two months.

As a customer, I expect transparency, proper communication, and a reasonable effort to resolve this matter. At the very least, I should be provided with a clear update and ETA on the parts required to repair my vehicle.