Audi South Africa
1.7|1,430 reviews
MM
Mamorena M
1 reviews | Active since Member
15 Mar 2026, 05:04
Westvaal Audi Mbombela – No ETA on Parts for Over a Month and No Response to Customer Emails
I am extremely disappointed with the level of service I have received regarding my vehicle.
My car is currently waiting for parts that need to be ordered from the manufacturer through West Vaal Audi Centre. The vehicle has been waiting for these parts for over a month, and to date there is still no ETA provided.
A few days ago, I sent an email to the team requesting an update on the expected delivery timeline, as this situation has already been ongoing for a long time. Unfortunately, even after four days, no one has responded to my email or provided any form of feedback.
This level of communication and customer care is extremely disappointing and not what I expected from a brand like Audi.
What makes the situation even more frustrating is that I am currently paying for a new vehicle that I cannot use, and this has now been going on for close to two months.
As a customer, I expect transparency, proper communication, and a reasonable effort to resolve this matter. At the very least, I should be provided with a clear update and ETA on the parts required to repair my vehicle.
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Replies (2)MM
Mamorena M's updateReviewer Update
23 Mar 2026, 08:03I am extremely disappointed with the level of customer service I have received.
I received a call last week advising that the matter was being looked into and that an ETA would be shared. Today marks day 6, and I have still not received any update or communication from Errol Maluleke or any manager at Audi Mbombela to explain the delay especially after more than two months.
This ongoing lack of follow-up, urgency, and accountability is unacceptable and reflects poorly on your customer service standards. It is concerning that, despite multiple follow-ups, my matter is not being treated with the seriousness it deserves.
Experiences like this are exactly why many South African customers are losing confidence in established brands and are beginning to consider alternative options in the market.
I received a call last week advising that the matter was being looked into and that an ETA would be shared. Today marks day 6, and I have still not received any update or communication from Errol Maluleke or any manager at Audi Mbombela to explain the delay especially after more than two months.
This ongoing lack of follow-up, urgency, and accountability is unacceptable and reflects poorly on your customer service standards. It is concerning that, despite multiple follow-ups, my matter is not being treated with the seriousness it deserves.
Experiences like this are exactly why many South African customers are losing confidence in established brands and are beginning to consider alternative options in the market.
MM
Mamorena M's update23 Mar 2026, 08:03
Reviewer Update
I am extremely disappointed with the level of customer service I have received.
I received a call last week advising that the matter was being looked into and that an ETA would be shared. Today marks day 6, and I have still not received any update or communication from Errol Maluleke or any manager at Audi Mbombela to explain the delay especially after more than two months.
This ongoing lack of follow-up, urgency, and accountability is unacceptable and reflects poorly on your customer service standards. It is concerning that, despite multiple follow-ups, my matter is not being treated with the seriousness it deserves.
Experiences like this are exactly why many South African customers are losing confidence in established brands and are beginning to consider alternative options in the market.
I received a call last week advising that the matter was being looked into and that an ETA would be shared. Today marks day 6, and I have still not received any update or communication from Errol Maluleke or any manager at Audi Mbombela to explain the delay especially after more than two months.
This ongoing lack of follow-up, urgency, and accountability is unacceptable and reflects poorly on your customer service standards. It is concerning that, despite multiple follow-ups, my matter is not being treated with the seriousness it deserves.
Experiences like this are exactly why many South African customers are losing confidence in established brands and are beginning to consider alternative options in the market.
MM
Mamorena M's updateReviewer Update
26 Mar 2026, 09:49I have unfortunately lost confidence in Audi and no longer see a resolution to this matter. Based on my experience, I feel compelled to share that the level of customer care has been disappointing. I hope this feedback is taken seriously by anyone considering purchasing from Audi.
MM
Mamorena M's update26 Mar 2026, 09:49
Reviewer Update
I have unfortunately lost confidence in Audi and no longer see a resolution to this matter. Based on my experience, I feel compelled to share that the level of customer care has been disappointing. I hope this feedback is taken seriously by anyone considering purchasing from Audi.