incompetence

I am a professional photographer and went to Audio lens to get 80 photos printed for a bride and was told it should take about an hour.I had to return to the store about 4 times within 3 hours before finally receiving the photos. The staff member behind the counter told me not to worry, everything was there. I trusted him because he mentioned that he had 12 years experience in the photography industry. When I got home I opened the envelope to find that a flyer had been shoved inside facing the top photograph and had bonded to it and damaged the photo. Then I counted the photos and 4 were missing and there were duplicates which I did not order and 1 photo which someone decided looked better cut almost in half. Their incompetence has now given us a bad name with our client who refuses to accept the photos and we wouldn't expect her to pay after all the mistakes that were made. So now we are sitting with R320 worth of useless prints and have to find someone else to do the reprints.We are seriously disappointed as we trusted audio lens staff and thought that they were competent and we will not be recommending audio lens to any other photographers or any of our clients for that matter.