JW
Jonathan W
Active since Nov 2015
2
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Reviews
2 reviews126 months ago
incompetence
I am a professional photographer and went to Audio lens to get 80 photos printed for a bride and was told it should take about an hour.I had to return to the store about 4 times within 3 hours before finally receiving the photos. The staff member behind the counter told me not to worry, everything was there. I trusted him because he mentioned that he had 12 years experience in the photography industry. When I got home I opened the envelope to find that a flyer had been shoved inside facing the top photograph and had bonded to it and damaged the photo. Then I counted the photos and 4 were missing and there were duplicates which I did not order and 1 photo which someone decided looked better cut almost in half. Their incompetence has now given us a bad name with our client who refuses to accept the photos and we wouldn't expect her to pay after all the mistakes that were made. So now we are sitting with R320 worth of useless prints and have to find someone else to do the reprints.We are seriously disappointed as we trusted audio lens staff and thought that they were competent and we will not be recommending audio lens to any other photographers or any of our clients for that matter.
0 replies
126 months ago
Lousy customer service
I went to buy hitec ladies cowboy boots for my wife and was told that it was on sale for R350 marked down from R680 odd. We asked the sales assistant if all 3 colours were on sale and were told they were because they were old stock. My wife chose a tan colour of which there were only 2 pairs left in stock. When we got to the till they ran up the original price so I told them it was the wrong price and they blatantly called me a liar & said I must prove it. I told them they can check the price in the aisle & that the sales assistant told us they were all marked down & they just sat looking at me so I had to go get another box with the price on it and the manager came over and told me it's a complete different shoe and it isn't on sale so I said it isn't a different shoe, it's a different colour. Then he got aggressive and said I must open my eyes & look at the price & that we can't expect him to walk around making sure his staff know what's on sale. The manager and staff belittled us in front of all the cutomers. It was the worst customer service we have ever experienced. We won't recommend tekkie town to any of our friends or clients and we won't buy from them ever again.
75 replies
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