AuPairSA
1.7|6 reviews
AC
Ashley C
1 reviews | Active since Member
19 Feb 2025, 07:29
Total waste of time and money
Initially when I subscribed to the service, I felt I had won the jackpot as there is a pool of candidates that matched my criteria. Upon using the site, arranging and conducting interviews with potential au pairs, I soon realized that candidates use this site as a 'shopping mall'. I have had numerous interviews over the past 2 months, even offered the position to a few but the attitudes of the candidates is just appalling. Some actually don't show up at interviews, no communication whatsoever, and those that do, end up disappointing you one way or the other. They keep stringing you along like they are on some dating site. The biggest flaw of this site is that none of their candidates are vetted and in turn, Aupair SA does not provide any customer service whatsoever and takes no responsibility for the actions of au pairs. Majority of the candidates clearly have no real passion or calling for the position they wish to fill but are on the lookout for the highest bidder. Terrible experience all in all. Aupair SA is literally taking people's money for nothing. If they were genuine about the business, they would at least invest in a feedback system to rate employers/employees in terms of reliability, pitching for interviews and work. But that would mean money out their pocket, right?!
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Replies (53)AuPairSA's replyOfficial
27 Feb 2025, 08:23Hi Ashley, we are really sorry to hear about your experience so far... Hopefully we can help turn this around for you and help you find someone great for your family!
The first thing to check is whether you have clearly defined your requirements and your offer, as being upfront about these can help save time in the long run and avoid any back-and-forth with potential candidates. Sometimes though, you can be doing everything right and still have bad luck with the first few interviews - it happens to candidates too!
Au pairing is perhaps the most "personal" of any of the childcare professions. That is why sometimes finding a good match takes a little while, and in turn why we also offer 30 days access on our standard membership. Please be assured we are not in the business of taking money for a service we did not provide - if you still haven't found your ideal candidate by the time your membership expires, let us know and we'll refund your membership fee for you in full, or alternatively offer you a free extension of your membership should you prefer.
We are however optimistic that we will be able to assist. We get so many great au pairs registering with us each day, and many more returning to the site after finishing their previous au pair assignments - we really hope that one of these will be your next au pair.
As a final note, if you feel you have been treated poorly by any candidate at any stage, please look for the "Give your feedback" link on the bottom of the candidate's profile on the Au Pair SA website. We take every report we receive very seriously and take suitable action whenever necessary.
Hopefully our reply has brightened your day a little bit, and given you confidence that you will still find the perfect au pair for your family on Au Pair SA. Please contact us should you need anything at any stage and we will be glad to assist.
Kind Regards,
The Au Pair SA Team
The first thing to check is whether you have clearly defined your requirements and your offer, as being upfront about these can help save time in the long run and avoid any back-and-forth with potential candidates. Sometimes though, you can be doing everything right and still have bad luck with the first few interviews - it happens to candidates too!
Au pairing is perhaps the most "personal" of any of the childcare professions. That is why sometimes finding a good match takes a little while, and in turn why we also offer 30 days access on our standard membership. Please be assured we are not in the business of taking money for a service we did not provide - if you still haven't found your ideal candidate by the time your membership expires, let us know and we'll refund your membership fee for you in full, or alternatively offer you a free extension of your membership should you prefer.
We are however optimistic that we will be able to assist. We get so many great au pairs registering with us each day, and many more returning to the site after finishing their previous au pair assignments - we really hope that one of these will be your next au pair.
As a final note, if you feel you have been treated poorly by any candidate at any stage, please look for the "Give your feedback" link on the bottom of the candidate's profile on the Au Pair SA website. We take every report we receive very seriously and take suitable action whenever necessary.
Hopefully our reply has brightened your day a little bit, and given you confidence that you will still find the perfect au pair for your family on Au Pair SA. Please contact us should you need anything at any stage and we will be glad to assist.
Kind Regards,
The Au Pair SA Team
Best regards,
AuPairSA's reply27 Feb 2025, 08:23
Official
Hi Ashley, we are really sorry to hear about your experience so far... Hopefully we can help turn this around for you and help you find someone great for your family!
The first thing to check is whether you have clearly defined your requirements and your offer, as being upfront about these can help save time in the long run and avoid any back-and-forth with potential candidates. Sometimes though, you can be doing everything right and still have bad luck with the first few interviews - it happens to candidates too!
Au pairing is perhaps the most "personal" of any of the childcare professions. That is why sometimes finding a good match takes a little while, and in turn why we also offer 30 days access on our standard membership. Please be assured we are not in the business of taking money for a service we did not provide - if you still haven't found your ideal candidate by the time your membership expires, let us know and we'll refund your membership fee for you in full, or alternatively offer you a free extension of your membership should you prefer.
We are however optimistic that we will be able to assist. We get so many great au pairs registering with us each day, and many more returning to the site after finishing their previous au pair assignments - we really hope that one of these will be your next au pair.
As a final note, if you feel you have been treated poorly by any candidate at any stage, please look for the "Give your feedback" link on the bottom of the candidate's profile on the Au Pair SA website. We take every report we receive very seriously and take suitable action whenever necessary.
Hopefully our reply has brightened your day a little bit, and given you confidence that you will still find the perfect au pair for your family on Au Pair SA. Please contact us should you need anything at any stage and we will be glad to assist.
Kind Regards,
The Au Pair SA Team
The first thing to check is whether you have clearly defined your requirements and your offer, as being upfront about these can help save time in the long run and avoid any back-and-forth with potential candidates. Sometimes though, you can be doing everything right and still have bad luck with the first few interviews - it happens to candidates too!
Au pairing is perhaps the most "personal" of any of the childcare professions. That is why sometimes finding a good match takes a little while, and in turn why we also offer 30 days access on our standard membership. Please be assured we are not in the business of taking money for a service we did not provide - if you still haven't found your ideal candidate by the time your membership expires, let us know and we'll refund your membership fee for you in full, or alternatively offer you a free extension of your membership should you prefer.
We are however optimistic that we will be able to assist. We get so many great au pairs registering with us each day, and many more returning to the site after finishing their previous au pair assignments - we really hope that one of these will be your next au pair.
As a final note, if you feel you have been treated poorly by any candidate at any stage, please look for the "Give your feedback" link on the bottom of the candidate's profile on the Au Pair SA website. We take every report we receive very seriously and take suitable action whenever necessary.
Hopefully our reply has brightened your day a little bit, and given you confidence that you will still find the perfect au pair for your family on Au Pair SA. Please contact us should you need anything at any stage and we will be glad to assist.
Kind Regards,
The Au Pair SA Team
Best regards,