AC
Ashley C
Active since Apr 2010
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Total waste of time and money
Initially when I subscribed to the service, I felt I had won the jackpot as there is a pool of candidates that matched my criteria. Upon using the site, arranging and conducting interviews with potential au pairs, I soon realized that candidates use this site as a 'shopping mall'. I have had numerous interviews over the past 2 months, even offered the position to a few but the attitudes of the candidates is just appalling. Some actually don't show up at interviews, no communication whatsoever, and those that do, end up disappointing you one way or the other. They keep stringing you along like they are on some dating site. The biggest flaw of this site is that none of their candidates are vetted and in turn, Aupair SA does not provide any customer service whatsoever and takes no responsibility for the actions of au pairs. Majority of the candidates clearly have no real passion or calling for the position they wish to fill but are on the lookout for the highest bidder. Terrible experience all in all. Aupair SA is literally taking people's money for nothing. If they were genuine about the business, they would at least invest in a feedback system to rate employers/employees in terms of reliability, pitching for interviews and work. But that would mean money out their pocket, right?!
53 replies
80 months ago
MTN stealing my money - AGAIN!
Could you urgently advise on my account. This was paid up in April and I have struggled to get a paid up letter from both parties – MTN and Hammond Pole Attorneys. I have sent through my POP for the last payment made as well as confirmation from the attorneys that the account had been paid up and that MTN had reactivated my lines – which by the way I have reiterated time and again that they need to be converted to pre-paid lines once reactivated! Up until today: 1. I don’t have a paid up letter and this means that this record still shows on my credit profile 2. I have since started getting new bills/ statements which suggest to me a new contract account has been opened in my name that I am not aware of 3. I have also started getting legal correspondence that I have defaulted on my payments from HP attorneys 4. Both my lines have still not been activated and no one can give me answers on how this can be resolved I have been to the MTN store many times and logged in numerous queries to have this resolved but the staff at the Sandton store are equally as useless. I am extremely disappointed in the service offered by MTN and would like this resolved as a matter of urgency or do I need to get legal help in order for someone to get back to me?????!!!!!!!
210 replies
112 months ago
Buy & Get disappointment
<p>I bought a fridge towards the end of 2016 and qualified for the Buy & Get promotion. I sent through all necessary documentation pertaining to proof of purchase and the last communication I got was on the 7th of December 2016 indicating that I have completed my online registration which is now being verified (which was supposed to take 10 working days) before I can receive the Reward Registration Pin Code.</p> <p>Today is the 31st of January 2017. I havent heard from anyone at Samsung and this is also the final deadline. The contact number supplied does not go through.</p> <p>I am extremely disappointed with Samsung to say the least.</p>
112 replies
123 months ago
POOR CUSTOMER SERVICE AND INCORRECTLY BILLED!
Nompumelelo - REQ:6277053 <br> <br> I have been notified that a request has been logged to investigate how the usage limit was activated on the 27/11/2015 ref # REQ:6277039 in order to determine how the usage limit was set-up. I am still waiting on feedback with regards to this.<br> <br> Since 4 January 2016??? Poor, poor service from MTN! <br>
75 replies
124 months ago
DAYLIGHT ROBBERY!
Reference number 14070796. You are not listening to me! Maybe try paying attention to what is in caps.<br> <br> I have queried a debit on my account on the 4th of January 2016 .<br> <br> I took out a package for 100 free minutes and thereafter, would need to top-up the line. THE 100 MINUTES LIMIT WAS SET UP ON THE DAY I TOOK OUT THE CONTRACT!<br> <br> THE CONSULTANT EXPLAINED THAT THIS WAS THE LIMIT ON MY ACCOUNT FROM DAY 1! This nonsense the limit was set up on the 27th of November is bull because I never called to \set this up\". <br> <br> I need you to pull all the voice recording then of when the contract began and when I supposedly called to set up the limit on the 27th of November. <br> <br> I REFUSE TO PAY FOR SOMETHING I DID NOT SIGN UP FOR!<br> <br> AND I WILL SAY IT AGAIN - poor service, poor customer service - you just don't give a damn about your customers as long as the money is now in your pockets!<br> "
75 replies
124 months ago
Daylight robbery!
I have queried a debit on my account on the 4th of January 2016 - reference number 14070796 and over a month later this issue has not been resolved yet. I took out a package for 100 free minutes and thereafter, would need to top-up the line.The 100 minutes limit was set up the day I took out the contract. <br> <br> MTN went ahead to debit my account for what they term \an open line\" which is NOT WHAT I SIGNED UP FOR!<br> <br> I need this debit to be reversed as this is an error on your part. Why must I be paying for something I did not sign up for?<br> <br> Poor service, poor customer service - you just dont give a damn about your customers as long as the money is now in your pockets!<br> "
75 replies
125 months ago
Incorrect amount debited
I recently took out a Sky package - in the middle of October. The cost for this is R2064 per month. Now for December my account has been debited by a whopping R5053 and when I phoned to query this the first consultant explained that one of my other lines was an \open line"and had accumulated a bill of over R8000 in 1 month?? I explained to her that the line she was referring to was infact on a Top Up package and so there was no way this would have been possible. She obviously was not able to give me a reasonable explanation and decided to cut off the call. I called again and another lady at the end of the line clearly had no explanation for the bill and just went on to say that what I owe and need to pay up. Eventually my husband called a third time and the consultant indicated that they had incorrectly billed us as the line in question was indeed on a Top Up package. The issue has been \""escalated\"" - reference number 14070796. What I need is for this issue to be resolved immediately. Why should MTN be holding on to my money when it was clearly their error in billing me?? This is a huge inconvenience on my part. """
75 replies
134 months ago
1 week trying to cancel contract
I have been trying to upgrade my contract and was advised that I could not and so in the past few weeks I have been trying to cancel this contract. I went into the MTN store at Fourways Crossing and the ladies advised me there was a balance of R800 on the line in question and in order for me not to loose this, I need to call the Call Centre, have them transfer this amount onto my other line, then they can cancel it thereafter.<br> <br> Since then, I have been on the phone on a daily basis trying to get through to the Call centre and I am ALWAYS cut off before I get through to a consultant. In the meantime, MTN is going to keep billing me for this line that do not need anymore.<br> <br> This is poor customer service and clearly your infrastructure need to be upgraded to match up to your customer base.<br> <br> Can someone urgently get in touch with me to have this issue resolved.<br> <br> Kind regards<br> Ashley
76 replies
134 months ago
Great service from start to finish!
Just a comment on the great service I received from Discovery Insure in processing my motor insurance claim.<br> <br> My husband was involved in an accident and Discovery Insure was highly efficient in that they contacted him immediately because they were able to pick up something was wrong due to the tracker they had on his vehicle. Although he had no injuries, they offered medical help and a tow truck was sent to the scene immediately.<br> <br> We had a courtesy vehicle arranged the very next day and the service consultant we dealt with to process the claim - Tshepo Wellington Mohatle, was very helpful and highly efficient. We got feedback almost immediately and he also has a great attitude. The claim was processed in the shortest amount of time. <br> <br> Overall we had a great experience dealing with Discovery Insure and would recommend them to anyone!
76 replies
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5 Star
1 (11.11111111111111%)
4 Star
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2 Star
5 (55.55555555555556%)
1 Star
3 (33.333333333333336%)