AA
Auric Auto
Unclaimed Business
AA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejW
jaques W
1 reviews | Active since Jan 2020
27 Jan 2021, 11:56
Abysmal Auric
Auric Auto's communication skills are woeful! There is simply no understanding of how to professionally engage with customers in a respectful and meaningful manner. I would strongly recommend prospective customer to stay well away and rather consider alternative manufacturers or dealers. As an i3 owner, you'd expect the service to meet the progressive nature of the vehicle - far from it! Going by this forum, they seem to have perfected the dark art of customer dissatisfaction.
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jaques W
1 reviews | Active since Jan 2020
27 Jan 2021, 11:56
Abysmal Auric
Auric Auto's communication skills are woeful! There is simply no understanding of how to professionally engage with customers in a respectful and meaningful manner. I would strongly recommend prospective customer to stay well away and rather consider alternative manufacturers or dealers. As an i3 owner, you'd expect the service to meet the progressive nature of the vehicle - far from it! Going by this forum, they seem to have perfected the dark art of customer dissatisfaction.
0
Replies (0)JD
Jason D
1 reviews | Active since Jan 2020
31 Jan 2020, 14:48
Auric Auto Acquisition has been the Death of an Auto Atlantic Reputation
Handing BMW South Africa a 1 star rating at this point is a blessing to them, I am sure many would concur that if we could, they would not get rating at all. My experience, begins in October of 2019 and still continues...After booking my vehicle in for a service on the 14th of January, 2020, it was returned to me with the passenger door unable to lock, as the rest of them by the central locking system. It took me three days to have someone at the Dealer, write back to confirm that I may have my vehicle returned to address the issue that was not there upon booking it in for it's service. I was then escalated to the Service Manager, at the newly acquired Auto Atlantic by Auric Auto. Having driven in to complain about the worst Customer Service experience I had received in 20 years, the Service Manager was quick to remedy my experience, little did I know that it would get worse... ...It's 17 days later, my vehicle has not been returned and after escalating the matter to the Customer Service Regional Manager of South Africa, the conclusion has been "the dealer is reluctant to change it's stance, you are required to pay 3 times more than the agreed upon price given to you, in order to have your vehicle returned to you". At this point there are two options you may take: 1. Follow to Legal proceedings 2. Follow to the Motor Ombudsman I am however disappointed that lodging a just Complaint is overlooked to protect a Dealer instead of the Brand and it's Customer Service. I had expected that this Dealer, more so it’s Service Manager be reigned in and corrected at their own cost. After all this is what Customer Service is all about. The damage it will cause is far more than the R 1, 120.00 it has cost me thus far, being without my vehicle since the 17th of January and that over R 950.00 to replace a passenger door lock, when I had just spent R 3, 500.00 three days prior for my vehicle's service and the R 50.000.00 to follow for the remainder of work to be done. It’s a real pity... In this process I am sure the dealer has not thought of the four vehicles I have passing through their service shop each year, it’s safe to say, they will not be returned. More pressing, for the enthusiast around the world, now opting to trade in their vehicles and jump ship due to poor After Sales Management. Being a man of principal, I am prepared to launch Legal action for the sake of R 950.00, what shocks me is that the Brand would be willing to defend themselves in court for this amount. Never before had a Dealer dare to return a vehicle that was not checked, cleaned and in better condition than what it was brought in. It seems those days are lost, yet we are still expected to pay for that level of service. The Auric Auto Acquisition has been the Death of an Auto Atlantic reputation. BMW SA however seriously need to reconsider making this Dealer the Head of their plans for the City, under this Management they are certain to fail.
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Jason D
1 reviews | Active since Jan 2020
31 Jan 2020, 14:48
Auric Auto Acquisition has been the Death of an Auto Atlantic Reputation
Handing BMW South Africa a 1 star rating at this point is a blessing to them, I am sure many would concur that if we could, they would not get rating at all. My experience, begins in October of 2019 and still continues...After booking my vehicle in for a service on the 14th of January, 2020, it was returned to me with the passenger door unable to lock, as the rest of them by the central locking system. It took me three days to have someone at the Dealer, write back to confirm that I may have my vehicle returned to address the issue that was not there upon booking it in for it's service. I was then escalated to the Service Manager, at the newly acquired Auto Atlantic by Auric Auto. Having driven in to complain about the worst Customer Service experience I had received in 20 years, the Service Manager was quick to remedy my experience, little did I know that it would get worse... ...It's 17 days later, my vehicle has not been returned and after escalating the matter to the Customer Service Regional Manager of South Africa, the conclusion has been "the dealer is reluctant to change it's stance, you are required to pay 3 times more than the agreed upon price given to you, in order to have your vehicle returned to you". At this point there are two options you may take: 1. Follow to Legal proceedings 2. Follow to the Motor Ombudsman I am however disappointed that lodging a just Complaint is overlooked to protect a Dealer instead of the Brand and it's Customer Service. I had expected that this Dealer, more so it’s Service Manager be reigned in and corrected at their own cost. After all this is what Customer Service is all about. The damage it will cause is far more than the R 1, 120.00 it has cost me thus far, being without my vehicle since the 17th of January and that over R 950.00 to replace a passenger door lock, when I had just spent R 3, 500.00 three days prior for my vehicle's service and the R 50.000.00 to follow for the remainder of work to be done. It’s a real pity... In this process I am sure the dealer has not thought of the four vehicles I have passing through their service shop each year, it’s safe to say, they will not be returned. More pressing, for the enthusiast around the world, now opting to trade in their vehicles and jump ship due to poor After Sales Management. Being a man of principal, I am prepared to launch Legal action for the sake of R 950.00, what shocks me is that the Brand would be willing to defend themselves in court for this amount. Never before had a Dealer dare to return a vehicle that was not checked, cleaned and in better condition than what it was brought in. It seems those days are lost, yet we are still expected to pay for that level of service. The Auric Auto Acquisition has been the Death of an Auto Atlantic reputation. BMW SA however seriously need to reconsider making this Dealer the Head of their plans for the City, under this Management they are certain to fail.
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Anonymous
1 reviews | Active since Jan 2020
16 Sept 2019, 16:20
Not interested in selling a car
My wife has an X3 which she was keen on trading in on a New Mini at Auric Auto. The most bizarre experience, we knew exactly what we wanted (top of the range Countryman), they gave us an embarrassing trade in value 50% off the retail and when I told them they need to re-look at it they said they would come back to me. This was a month ago. Clearly don't want to sell cars.
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Anonymous
1 reviews | Active since Jan 2020
16 Sept 2019, 16:20
Not interested in selling a car
My wife has an X3 which she was keen on trading in on a New Mini at Auric Auto. The most bizarre experience, we knew exactly what we wanted (top of the range Countryman), they gave us an embarrassing trade in value 50% off the retail and when I told them they need to re-look at it they said they would come back to me. This was a month ago. Clearly don't want to sell cars.
0
Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
1 May 2019, 14:05
Auric Auto - fantastic service
The staff are fantastic - from the dealer Craig, to the f and I Ronald, to Tristan and Rae in Mini, through to Kent in the used car section - an excellent job, great service and to top it off, the wife is happy. I have no hesitation to recommend you guys again and again and again! Well done!
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Brian M
1 reviews | Active since Jan 2020
1 May 2019, 14:05
Auric Auto - fantastic service
The staff are fantastic - from the dealer Craig, to the f and I Ronald, to Tristan and Rae in Mini, through to Kent in the used car section - an excellent job, great service and to top it off, the wife is happy. I have no hesitation to recommend you guys again and again and again! Well done!
0
Replies (0)LM
Luvuyo M
1 reviews | Active since Jan 2020
17 Apr 2019, 07:46
Messy service/ bad attitude
Sent my car for service, they told me I needed to pay them to do a thorough check, after they gave the price, after they said said I must pay them for something they didn’t see, I paid, after they said I must pay for a water coolant, which was fine a broken pipe to the radiator , big dent in my bonnet
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Luvuyo M
1 reviews | Active since Jan 2020
17 Apr 2019, 07:46
Messy service/ bad attitude
Sent my car for service, they told me I needed to pay them to do a thorough check, after they gave the price, after they said said I must pay them for something they didn’t see, I paid, after they said I must pay for a water coolant, which was fine a broken pipe to the radiator , big dent in my bonnet
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Replies (0)NK
Nur K
1 reviews | Active since Jan 2020
3 Oct 2018, 05:45
After Sales Service sucks at Auric Auto Claremont
After Sales Service sucks. I purchased an Opel Astra in September and the sun visor mirror was broken. I asked Kent Carters the salesman, if it will be fixed before I took delivery of the vehicle he advised it will be fixed or replaced. After a few weeks they sent out Mcarthy Trimmers who advised it cannot be fixed but must be replaced. Since then I never heard of Auric Auto Second hand vehicles.
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Nur K
1 reviews | Active since Jan 2020
3 Oct 2018, 05:45
After Sales Service sucks at Auric Auto Claremont
After Sales Service sucks. I purchased an Opel Astra in September and the sun visor mirror was broken. I asked Kent Carters the salesman, if it will be fixed before I took delivery of the vehicle he advised it will be fixed or replaced. After a few weeks they sent out Mcarthy Trimmers who advised it cannot be fixed but must be replaced. Since then I never heard of Auric Auto Second hand vehicles.
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george S
1 reviews | Active since Jan 2020
15 Feb 2018, 10:03
MINI sale without service and shortcomings
MINI Countryman from Auric in Dec 2017. just a month later service was to be made. salesman confirmed by signing the deal that service will benew-it was not! fuel injection broken from first day- but they do not feel responsible. They selling me a car with shortcomings by knowing it. My last car from this dealer !! Can not believe that a official MINI BMW dealer is doing in such a way business.
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george S
1 reviews | Active since Jan 2020
15 Feb 2018, 10:03
MINI sale without service and shortcomings
MINI Countryman from Auric in Dec 2017. just a month later service was to be made. salesman confirmed by signing the deal that service will benew-it was not! fuel injection broken from first day- but they do not feel responsible. They selling me a car with shortcomings by knowing it. My last car from this dealer !! Can not believe that a official MINI BMW dealer is doing in such a way business.
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Replies (0)