Not interested in selling a car

My wife has an X3 which she was keen on trading in on a New Mini at Auric Auto. The most bizarre experience, we knew exactly what we wanted (top of the range Countryman), they gave us an embarrassing trade in value 50% off the retail and when I told them they need to re-look at it they said they would come back to me. This was a month ago. Clearly don't want to sell cars.