Pathetic Service and Customer Etiquette

Good Day Athur.

I would like to bring the following to your attention as Im livid and actually reached a point this morning where I arrived back from Knysna and went straight to your shop

My mom gave in a tv and microwave Saturday morning at 10 after I phoned the store and spoke to a gent called Joshua. He told me over the phone that I can bring the two appliances in and that they will look at it quick and sent me a damage report before close of business as I explained to him its urgent and I have people in my house who needs the appliances and my insurance company are waiting for the report

My mom dropped it off and he confirmed that I will have it before close of business emailed to me. At 11 Saturday morning I followed up and still nothing. At 12 I followed up again and was told its second in line. No phone call before close of business received. Empty promises made and cannot kept their promise and service.

On Monday I drove back from Knysna and phoned the store just after 8. I spoke to Joshua and he said its opened up and they are busy with it. I needed to gonto the post office in Walmer and thought let me pop in and get the serial numbers so long to get quotes as this process takes forever. Getting to the store Joshua was out and another gent helped me. I saw my TV in the entrance area and asked were they done. He replied no they did not look at it yet

Whyyyyyy???????!! Lying to customers and making empty promises. I told my insurance company they will have it at close of business Saturday and I look like a completeidiot due to your staff being incompetent and making empty promises.

I took my appliances and asked for a refund and will go to another company. How difficult can it be to be honest to customers . I am toatally disappointed and will make sure social media and Hallo Peter hear of this. This is unacceptable. I paid for a service and were lied to. The gent laughed and had a **** attitude Monday when I walked in there and asked for answers. He even said I can go to Hello Peter and report it yo you. Pathetic!!!! Seems like when you are on leave they can do what they want and customer service and etiquette is out the door

Looking for your earliest response