1 reviews | Active since Member
I've been in the market for a 2nd hand vehicle for about a month now. I have contacted various dealerships and have interacted with a number of 2nd hand car salespeople. I had, by the far, the worst business experience of my life at Auto Atlantic at Century City.
I contacted them about a Renault Duster 1.5 Dynamique 2020 model. I was told: LIE 1 - that the vehicle is undergoing its mechanical checks and I will be contacted as soon as that is completed.
A couple of days later, I arrived at the dealership to test drive the vehicle. I was told: LIE 2 (different salesperson) it had just returned from its mechanical checks, but I was surprised to find that the interior and exterior of the car was dirty. I asked whether the vehicle has been in an accident and was told: LIE 3 - that it has not.
I asked for the completed checklist and I was assured I will receive it after the weekend. On Monday, I was told that the car had in fact not been checked and there was no checklist. I was quite surprised, considering two people had assured me it has been done. They said the vehicle has since been checked into the Renault test center and that I will have the report shortly.
I made an offer to purchase on the condition that the vehicle pass the 125 point check - considering the car is only a 1 year old, I was assured it would easily pass. 3 Days later and still no report. I got hold of the manager, told him about the false claims that the checks have been done and according him, it was an honest mistake - ironically enough. Also, it took them 3 days to make a payment for Renault to check the car, something that could have been done in 1 day. Apparently its a big company and it takes them long to make payments.
I was contacted and told, very nonchalantly, that Renault picked up on the work that was done on the bumper, which Auto Atlantic was aware of, but I was not. Apparently it had a tiny sc**** on the bumper which was resprayed - no problem.
They then emailed me the checklist in which it stated that the engine mounds did not pass the check and were damage. Something that could have only happened by the car undergoing substantial impact i.e. an accident.
I am appalled by the level of blatant dishonesty and unethically business practices of this establishment and warn all other would-be buyers to steer clear.
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