1 reviews | Active since Member
In 2018 January, I bought a Volvo V60 (the car) from Auto Baltic Volvo (the Dealer) in Nelspruit,within 4 days faulty message appeared which reads:REDUCED ENGINE PERFORMAMANCE . I took the car to the dealer which attended the problem which seem minor. Then the same problem kept on coming in February 2018, I was instructed to take the car to the Volvo dealer in Silver Lake Pretoria as I was working in Pretoria by then. The same problem continued to appear several times and I took the car to the dealer/s for fixing. The problem was that once a message appear the car went to a limp mode and it drove its for 30km/h there is nothing you can do about it as the car would not respond to anything. It should that the car had a mechanical and Technical problem which the dealer regardless of trying several times to fix but failing. Because the dealer once to took the car for almost 19 days for fixing and testing. When I finally go the car back I was assured that the car will not give me problems because it COMPREHENSIVELY TESTED. But guess what? the problem continued. Then I negotiated for the exchange for another car with similar specifications. Then I was told that the only option was for me to buy Volvo V90. This would cost me more money than I could afford as the instalment was R17 000 per month vs the R10 800 I was paying. Other than that to me was, the dealer is practice was unethical. Because you sold me a car which has mechanical and technical problems without disclosure and now from the problem you created you want to make more money? instead of solving the problem at hand?. Then I was told by the dealer that they will work something out, but nothing was done it promise after promise. I took the matter to the Consumer Affairs which initiated mediation.For three months Auto Baltic Volvo, did not respond. I was given a certificate and I took the matter to the Motor Industry Ombudsman of South Africa.(MIOSA). Which declared that the dealer is right. My question was ,how can the dealer be right with this injustice. I am paying a lot of money for the car which firstly its mechanical and technical problem was not disclosed to me on the time of the sale and then failed to perform a basic function of a car, which is to take me from point A to point B and the dealer tried several times to fix and the dealer refuses to exchange the car with another car and yet the dealer is right? I eventually returned the car to the dealer with both two sets of its keys. Then the dealer principal called me after three months to say he is prepared to give me Jaguar, I refused because firstly, it was not a negotiation it was give and take. Secondly Jaguar did not meet my specifications, I did not want a sedan. Volvo V60 is more spacious and family car than a Jaguar sedan. In fact I wanted to buy and SUV but I could not afford it hence I resorted to Volvo V60. I then took the matter further to the National Consumer Commission (NCC) which stayed with the case for more that two years, regardless of their turn around time being 60 days. Several follow ups made and also reported to the Office of the Public Protector about the NCC refusing to conclude the case or advance reasons why the case is not concluded but to no avail. At the writing of this review the NCC has not given me the outcome of the case.
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