PM
Peter M
Active since Jan 2022
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Simple and smooth
So simple and smooth, no hustle, to conclude the process.
53 replies
49 months ago
RUN AWAY FROM AUTO BALTIC VOLVO NELSPRUIT
I bought a Volvo V60 at Auto Baltic Nelspruit in January 2018. The car showed technical/Mechanical message REDUCED ENGINE PERFORMANCE within 4 days. Once a sign appears the car goes to limp mode and drive itself at 30km/h. The dealer tried several times to fix the problem but with no success. The car often gave me problems, it was not reliable, such failures would happen at any time in my journeys without any warning. I negotiated for a replacement with the car of similar specification but instead,firstly I was told that the only option was for me to add money so that they can sell to me a Volvo V90.Talk about unethical business practice. I could see that all they care was to make money out of me not to solve the problem they created. Secondly I was offered another car with different specifications than the Volvo V60 and it did not meet my needs, which I refused. I eventually returned the Volvo V60 to the dealer Auto Baltic Volvo Nelspruit because one cannot keep a car that fails a basic function of mobility of taking me from point A to point B, the car was unreliable. Though I continued to honour my contract with the bank. I too the matter to MIOSA and National Consumer Commission (NCC) because of the unwillingness of the dealer to solve the problem. But up until today the matter is not resolve as this is the 4th year and no out come even from the NCC. I thought maybe it is me alone but another friend bought a Volvo XC60 he indicated that it also gave him problems, though different to mine and the same dealer is not helping.SO TO ME THIS SIMPLY MEANS VOLVO IS NOT A RELIABLE CAR. SO FRIENDS OUT THERE THINK TWICE BEFORE YOU GO AND BUY A VOLVO and more so from Auto Baltic Volvo Nelspruit. Because the dealer does not care at all, all they care is to milk us money and run away from taking responsibility and accountability for their problematic cars.
0 replies
49 months ago
TO ME IT SIMPLY MEANS VOLVO CARS ARE NOT RELIABLE
I was sold a car, Volvo V60 (the car)which had technical and Mechanical problems. The Dealer Auto Baltic Volvo tried several times to fix the car but failed. I requested for an exchange for another Volvo car with similar specification but instead they wanted me to add more money to buy Volvo V90 . To me, it was unethical business practice because, it is like,you create a problem so that you can use it to make more money.(instead of solving the problem you want to use it to make more money. I ended up returning the car to the dealer, because it is of no use to drive a car that fails to take you from point A to point B which is a basic function of a car.so it is as good as not having a car. Since 2019 the dealer is not solving the problem. This is their product they should own up to it. To me it simply means Volvo cars are not reliable and the dealer is only interested in cashing in the money but run away when their cars give customers problems.
0 replies
51 months ago
NATIONAL CONSUMER COMMISSION IN AN ACT OF DEFIANCE AND VIOLATION OF PAJA
National Consumer Commission (NCC) is sitting with my case for almost two years without finalizing it or giving reasons for the delay. The case was first escalated to the NCC in November 2019. To me, this is arrogance and violation of Promotion of Administrative Justice Act,2000,(Act No 3 of 200)PAJA.. By such an act of defiance NCC is saying I cannot do what I like without any accountability. Section 1 of PAJA says "administrative action means any decision taken, or failure to take a decision (a) an organ of state, when..... "Decision" means any decision of an administrative nature made,proposed to be made, or required to be made, as the case may be, under an empowering provision, including a decision relating to - (a) making, suspending, revoking or refusing to make an order, award or determination. "Failure", in relation to taking a decision, includes a refusal to take the decision.
0 replies
51 months ago
IS THE NATIONAL CONSUMER COMISSION ITS OWN BOSS?
I had a problems with the car that I bought from a dealer Auto Baltic Volvo and the dealer did not want to resolve the matter. I said to myself the Government has put in place constitutional institutions to help deal with such cases. Then I took the matter to the Consumer Affairs, from there to the Motor Industry Ombudsman until to it ended up in the National Consumer Commission (NCC), it was in November 2019 when I first escalated the case to the NCC. Since that time I made several emails to follow up, escalated the matter to senior managers in the NCC but till to day at the writing of this review I have not yet receive the final report of my case. I even forwarded the matter to the Office of the Public Protector, so that the NCC can give reasons why my case is not concluded for almost two years or to give reasons for such unusual delay, as the NCC turn around time is 60 days.
0 replies
51 months ago
AUTO BALTIC VOLVO INTERESTED ONLY IN YOUR MONEY BUT NOT YOUR INTEREST
In 2018 January, I bought a Volvo V60 (the car) from Auto Baltic Volvo (the Dealer) in Nelspruit,within 4 days faulty message appeared which reads:REDUCED ENGINE PERFORMAMANCE . I took the car to the dealer which attended the problem which seem minor. Then the same problem kept on coming in February 2018, I was instructed to take the car to the Volvo dealer in Silver Lake Pretoria as I was working in Pretoria by then. The same problem continued to appear several times and I took the car to the dealer/s for fixing. The problem was that once a message appear the car went to a limp mode and it drove its for 30km/h there is nothing you can do about it as the car would not respond to anything. It should that the car had a mechanical and Technical problem which the dealer regardless of trying several times to fix but failing. Because the dealer once to took the car for almost 19 days for fixing and testing. When I finally go the car back I was assured that the car will not give me problems because it COMPREHENSIVELY TESTED. But guess what? the problem continued. Then I negotiated for the exchange for another car with similar specifications. Then I was told that the only option was for me to buy Volvo V90. This would cost me more money than I could afford as the instalment was R17 000 per month vs the R10 800 I was paying. Other than that to me was, the dealer is practice was unethical. Because you sold me a car which has mechanical and technical problems without disclosure and now from the problem you created you want to make more money? instead of solving the problem at hand?. Then I was told by the dealer that they will work something out, but nothing was done it promise after promise. I took the matter to the Consumer Affairs which initiated mediation.For three months Auto Baltic Volvo, did not respond. I was given a certificate and I took the matter to the Motor Industry Ombudsman of South Africa.(MIOSA). Which declared that the dealer is right. My question was ,how can the dealer be right with this injustice. I am paying a lot of money for the car which firstly its mechanical and technical problem was not disclosed to me on the time of the sale and then failed to perform a basic function of a car, which is to take me from point A to point B and the dealer tried several times to fix and the dealer refuses to exchange the car with another car and yet the dealer is right? I eventually returned the car to the dealer with both two sets of its keys. Then the dealer principal called me after three months to say he is prepared to give me Jaguar, I refused because firstly, it was not a negotiation it was give and take. Secondly Jaguar did not meet my specifications, I did not want a sedan. Volvo V60 is more spacious and family car than a Jaguar sedan. In fact I wanted to buy and SUV but I could not afford it hence I resorted to Volvo V60. I then took the matter further to the National Consumer Commission (NCC) which stayed with the case for more that two years, regardless of their turn around time being 60 days. Several follow ups made and also reported to the Office of the Public Protector about the NCC refusing to conclude the case or advance reasons why the case is not concluded but to no avail. At the writing of this review the NCC has not given me the outcome of the case.
0 replies
52 months ago
My disappoitment and frustrations with Volvo Auto Baltic Nelspruit
In 2018 I traded in Mercedes Benz B200 for Volvo V60 it had low mileage. I collected the Volvo V60 (the car, hence forth ) on 16 January 2018. On 20 January 2018 (within 5 days),the car showed a message: REDUCED ENGINE PERFORMANCE. In confidence, I took it to the dealer it was attended to. On 04 February 2018,the same message appears again, Auto Baltic Volvo told me to take the car to Silver Lake as I worked in Pretoria of which I did on 06 February 2018.The car's routine service, for 20 000 km was done on June 2018.On 06 September 2018,the message came up again, I was driving on N1 from Johannesburg. The car was towed to Volvo at Auckland park. The problem was, once such a message pops up, the car goes to limp mode, it drives itself at 30km/h, and there is nothing you can do about. On 25 September 2018 the car was at Auto Baltic Volvo Nelspruit for the same problem. The car was with the dealer for almost 19 days, while I was driving the Volvo XC90 as a curtesy car (of which I appreciated the dealer for).When I collected the car I was assured that the car was comprehensively tested it will not give me problems again. December 2018, I went to the dealer to indicate my dissatisfaction about the unreliability of their car and to negotiate, for the exchange of another car with similar specifications. I was told, the option was for me to buy Volvo V90,I declined because I could not afford the instalment at R17 000 per month and for Volvo V60 was R10 900 per month.Secondly, I also felt, it was unethical for the dealer to do that, because instead of the dealer to solve the problem(of which they are failing even after several attempts to fix the car).And then they want to make more money out of the problem they created. Furthermore,it came to my mind that the dealer sold me this car knowing and without disclosing to me the car has a technical/mechanical problem, as the problem manifested within 5 days after purchase. On 18 January 2019 the car was back to the dealer for the same problem. I negotiated again for another car, then the sales person showed me a used Volvo XC60 and said that it was within my range to work out an exchange and he would work something for me and I agreed. When I went for a follow up,the Volvo XC60 was sold and promise to work something for me again. On 30 January 2019,the car went for the second routine service( 40 000 km) at CMH Hatfield Pretoria. On 15 February 2019 while driving to Nelspruit, the message appeared again, it was around 18h00 which later changed to: ENGINE SYSTEM SERVICE REQURED. I was amazed because the car was serviced 15 days ago. I stopped at the side of the road, after sometime I started the car and this time it drove 80km/h and I arrived at Nelspruit very late. I even contacted Volvo South Africa about this problem and they told me that the car belongs to the dealer. I finally got fed up and I returned the car to the dealer on 23 March 2019 because I was paying so much money for it but it is failing to perform a basic function, which is to take me from point A to point B. being a good a citizen, I said to my self let me follow a formal processes of using the institutions available.I reported the matter to Retail Motor Industry (RMI) which tried to mediate from April 2019 but the dealer never responded to RMI. RMI gave me a certificate and I escalated the matter to Motor Industry Ombudsman of South Africa(MIOSA). The Dealer Principal contacted me on 4 June 2019 to negotiate. He said that he can give me a Jaguar, of which I refused because a sedan did not meet my needs. I bought the Volvo V60 because it was more specious (than a sedan) for my family, in fact I wanted to buy an SUV but could not afford financially.MIOSA ruled that the dealer is right and did not not make sense. How can the dealer be right, by selling me a car which has mechanical/technical fault without disclosure and the car is failing to perform a basic function of taking me from point A to point B and the dealer is failing to fix the problem. I escalated the matter to National Consumer Commission (NCC) in November 2019. At the writing of this review I have not received a report from the NCC which finalise the case. I also wrote to the office of the Public Protector to intervene because NCC is not finalising the case or giving me reasons for the delay, its more than 2 years now. Those institutions which are set up to assist in resolving such cases are failing us. I am still paying Wesbank for the car, paying annual license renewal and paying the insurance. It shows to me that the dealer Auto Baltic Volvo has no interest in creating and maintaining mutual relationships with customers, as long as they get money even in unethical way.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)