Failure to Assist

Volvo SA I write/send this mail with a very disappointed heart every part of my being is shattered by the fall off service by Volvo

On the 23rd of April 2024 at exactly 07:45 Myself and Family were on our way to our daily activities which is Taking Kids to school and heading to work, right at this time our Volvo XC60 Inscription B6 2022 decided to Stop/Die in the middle of a Mine Exit Boom Gate We called Volvo On Call service to be assisted in locating a tow truck which did come and pick the Vehicle up and head to Volvo Garage Rustenburg, North West

We were than told that a Technician would check what is happening than we would be given feedback, 2days later we received feedback that a whatever is wrong with the Car so parts would have to be ordered so that it can be repaired and we would than be assigned a Courtesy car As I write this mail it is the 30th Of April 2024 we are being told that Volvo South Africa doesn't have a Courtesy Car for us How the hell am I suppose to take my kids to School? How the hell am I and Husband suppose to get to work Bare in mind that this same Vehicle that we are crying about it is not the first time it's being taken in for repairs when we purchased the Car in Bloemfontein Volvo South Africa the Car had 0 on the Clock but the troubles that came with this Car you would swear it was an old Car, imagine every month paying R25k inclusive of Insurance for a Vehicle that is forever in for Silly repairs I have lost all Respect and trust in the Volvo Brand I fell in love with Volvo when my Family and I went for a Holiday in Sweden and when we got back to South Africa I knew that our Next Car would be a Volvo, but I curse and regret the day we decided to buy a Volvo

Volvo is not the safest or reliable brand Volvo must just Close shop and let go of the Slogan "Safe" Immediately when we get that our Car back I am definitely selling it and moving back to Mercedes-Benz

My Family and I have a Funeral that we need to definitely attend in Kimberly over the weekend how in the hell are we going to get there with no Car? What a disappointment

I will be sharing this on all Social Media platforms and with My Legal Team the Trauma that Volvo has caused myself and Family is saddening We can't go to work or take our kids to school all because Volvo the biggest brand in the World doesn't have a Courtesy Car, what a shame Shame on you Volvo and Team

I hope to receive a response from you guy's by the end of this week if not you will definitely be hearing from my Legal Team, I am enough with Volvo

Dr Judith Tikoane 0761662822.