Pathetic Service.

After my work vehicle was damaged Auto Body Works PE was approved by the insurance to repair the vehicle. Waited about a month for them to order the parts before the vehicle was booked in 28 May. Repairs was supposed to take 2-3 weeks. On 9 July we were told that finally the windscreen would be fitted on that day or at the latest the next day. On 10 July after doing enquiries I was told that they will let me know as soon as they came to fit the windscreen. Same day at about 13:00 ABW phoned me and said that the person fitting the windscreen arrived. At about 16:00 I asked a co worker to drop me at ABW as I was positive that the vehicle would be ready before closing time. Sadly the vehicle was not ready and I was told there is a process to be followed (vehicle must be inspected etc) which I understood and I asked if the vehicle would be ready the next day as I also need to make arrangements and I was only told they would send me a message when it was ready. 11 July at 14:00 I phoned ABW and did enquiries. Once again I was told that I will receive a message when its ready and they could not tell me if it will be ready the same day once again using the excuse of inspection. At the moment there is still no word from them. If the vehicle is not ready be honest with clients, dont feed them all sorts of excuses as they slso need to make their arrangements, honesty goes a long way. As far as my own vehicles are concerned I will never use ABW. Absolute pathetic service. Will never ever recomend as Im sure evrn a touch up would take weeks.