Substandard workmanship and complete management failure

The customer-facing staff were the only positive reality of this experience, though it was clear they were being left alone without any support from the top end. The owner and management should be ashamed of the poor quality of work and the consistent failure to keep basic service delivery promises. It is in utter disbelief that a simple job took forever to fix, only for the business to be perfectly happy to hand over a substandard job and provide consistently poor correspondence throughout. It was a total waste of time, and it is unfair to leave frontline staff to answer for management's failures; I cannot recommend this business.