NS
Nicolaas S
Active since Apr 2018
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Substandard workmanship and complete management failure
The customer-facing staff were the only positive reality of this experience, though it was clear they were being left alone without any support from the top end. The owner and management should be ashamed of the poor quality of work and the consistent failure to keep basic service delivery promises. It is in utter disbelief that a simple job took forever to fix, only for the business to be perfectly happy to hand over a substandard job and provide consistently poor correspondence throughout. It was a total waste of time, and it is unfair to leave frontline staff to answer for management's failures; I cannot recommend this business.
53 replies
65 months ago
Zero Support and no respect for customers!
It is impossible to receive support from Webafrica!!! One gets bounced from one agent to the next on the WhatsApp support number wasting hours of time between being reconnected and then eventually rejected. When you get an agent to assist, they promise to escalate and support, but they all disappear into thin air! I've been waiting since 8 December to get contacted by a manager? It was supposed to happen within 3 days? The calls made to their agents also went the same way - empty promises. What I find most amusing is that not one of the more than 5 agents I've chatted and spoken to EVER followed up? It's pathetic and absolutely shocking that this is the level of service you are giving to customers. Unacceptable! Shame on you!
0 replies
80 months ago
Vodacom Fibre
Canceled my fibre contract with Vodacom on 31 July 2019 so that a new deal could take place with a new provider as from 1 September 2019. Since the cancellation, I've had the worst possible service form the Vodacom team. Still to this day, 6 September, my b-number haven't been released!! I waited for hours on the so-called "helpline", spoke to numerous consultants who all promised to follow up and did nothing. Sent mails to a Sophia who disappeared from the face of the earth after she claimed that my query was released when it clearly wasn't. She ignored more than 4 emails, blatantly. Consultants escalated the issue and all just wasted my money and time as no one even bothered to do their job. A guy by the name of Fazel first promised to call me back. Never did. After 3 more calls trying to speak to him again, he eventually returned a call and escalated things again - with an attitude. I insisted that he call me back on Monday 2 September to update me on the status. Never heard back from him and its YET another week later. I asked that Megan Booysen, a manager of some sort according to a consultant, call me... just another request that was ignored. This situation is pathetic to such an extent that I am lost for words. Shame on you as a provider. It's disgusting and ridiculous. You have no respect for clients. None what so ever. SIES!
315 replies
98 months ago
Vodacom Fibre Incompetence and zero service
My vodacom fibre has been down for days. I am getting zero service. The call centre does not call me back like all 3 agents promised, my emails get ignored. I have had issues with the service provider since the day of installation. I have never experienced worst service. Not a single attempt from their side to solve the problem. Unacceptable!
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)