1 reviews | Active since Member
Complaining about the poor service I got from Auto pedigree. Car in question is a white Hyundai staria
I bought a vehicle at Auto pedigree Polokwane the biggest mistake is that I bought the car only to seeing the pictures. The first issue I encountered was that the back bumper sensors were faulty and I reported to the sales lady by the name of Mapula and she told me the car has a warranty and I should take it to Hyundai and I did that. The report I got from Hyundai stated that the sensors were damaged because the car was involved in an accident. After hearing this I started inspecting the car thoroughly and I found a lot of dents painted in different whites, over sprays, body filler and many things that are unpleasant.
I reported the matter back to the sales lady and she told me that there is no way that the car was involved in an accident but she will find out from her manager Martin Mostert, she later told me that she will book for the car at their services centre in Boksburg.
On the 02nd of February 2026 I took the vehicle to the service centre and later that day I recieved a call from the service centre stating that the car is under warranty and they will take it to Hyundai Boksburg but I tried to explain to the lady that Hyundai Roodepoort already gave me the report and they will not cover it because it's not warranty related but she continued to book the car to Hyundai Boksburg and they got the same report but they insisted that they will take the car to Hyundai Kempton park.
I then called the Limpopo regional manager mashudu Singo for assistance and I requested that they should give me a courtesy car while they are busy with their investigation, my second request was that they should give me another car and they can sort that one and resell it or they drop the car as they sold me a damage car. I have been calling Mashudu Singo and he never answered my calls. Yesterday the 11/02/25 he called me to inform me that the report they got from Europe cars shows that the car had a Scratch on the rear side and he will give me the courtesy car while they are busy with their investigations.
The car was bought for business and now it's been almost 2 weeks that I am loosing business.
Today the 12/02/26 Mashudu called to inform me that I can go to Auto pedigree Randburg to collect the car and my question to him was, is it a rental and or the car in question and he never rep****. When I arrived in Randburg I waited for an hour for the car to arrive and when the car arrived was in a poorer state than before. I got good assistance from the Branch manager Vusi he tried calling Martin then Martin requested pictures and he said this was above his pay grade it should be escalated to Mashudu. We called Mashudu Singo and he never answered any of our calls. I left the car there and I am asking assistance from the senior management. Come month end I must pay instalment of the car while is not performing its duties.
Can I get another car and I can move on with my life.
Best regards,
Best regards,
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