GM
Gift M
Active since Feb 2022
4
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0
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Reviews
4 reviews2 months ago
Selling a car involved in an accidental and not disclosing it
Complaining about the poor service I got from Auto pedigree. Car in question is a white Hyundai staria I bought a vehicle at Auto pedigree Polokwane the biggest mistake is that I bought the car only to seeing the pictures. The first issue I encountered was that the back bumper sensors were faulty and I reported to the sales lady by the name of Mapula and she told me the car has a warranty and I should take it to Hyundai and I did that. The report I got from Hyundai stated that the sensors were damaged because the car was involved in an accident. After hearing this I started inspecting the car thoroughly and I found a lot of dents painted in different whites, over sprays, body filler and many things that are unpleasant. I reported the matter back to the sales lady and she told me that there is no way that the car was involved in an accident but she will find out from her manager Martin Mostert, she later told me that she will book for the car at their services centre in Boksburg. On the 02nd of February 2026 I took the vehicle to the service centre and later that day I recieved a call from the service centre stating that the car is under warranty and they will take it to Hyundai Boksburg but I tried to explain to the lady that Hyundai Roodepoort already gave me the report and they will not cover it because it's not warranty related but she continued to book the car to Hyundai Boksburg and they got the same report but they insisted that they will take the car to Hyundai Kempton park. I then called the Limpopo regional manager mashudu Singo for assistance and I requested that they should give me a courtesy car while they are busy with their investigation, my second request was that they should give me another car and they can sort that one and resell it or they drop the car as they sold me a damage car. I have been calling Mashudu Singo and he never answered my calls. Yesterday the 11/02/25 he called me to inform me that the report they got from Europe cars shows that the car had a Scratch on the rear side and he will give me the courtesy car while they are busy with their investigations. The car was bought for business and now it's been almost 2 weeks that I am loosing business. Today the 12/02/26 Mashudu called to inform me that I can go to Auto pedigree Randburg to collect the car and my question to him was, is it a rental and or the car in question and he never rep****. When I arrived in Randburg I waited for an hour for the car to arrive and when the car arrived was in a poorer state than before. I got good assistance from the Branch manager Vusi he tried calling Martin then Martin requested pictures and he said this was above his pay grade it should be escalated to Mashudu. We called Mashudu Singo and he never answered any of our calls. I left the car there and I am asking assistance from the senior management. Come month end I must pay instalment of the car while is not performing its duties. Can I get another car and I can move on with my life.
56 replies
3 months ago
Yolisa was very helpful and you answered all my questions
Yolisa was very helpful and you answered all my questions. Thank you sisi
56 replies
8 months ago
Mr
They are the worst company that I have ever seen. I wouldn't even recommend them to my enemies. I have currently moved to a new home,I move in on the 1st of June 2025. So I got a bill saying I am owing R1069 but that should be changed to the previous owner.I took my package of 50/25 from the 2nd of June and this package is R399 but have have been billed R1299 every month for the past 3 months. They WhatsApp call centre they never solve any issues I am sure I have spoken 100 agencies that never delivery any good results. They have said they will reverse what they over charged me for but they have never done so. I have asked them to cancel my subscription with them but they want a huge cancellation fee and this is all caused by thier sh**y service. I hope my issue will be resolved.
0 replies
51 months ago
Poor service and not looking after their clients.
CBI POOR SERVICE I have been requesting flips documents from a attorney by the name of Charlene. It's been over 3 months. I call their office they tell you stories and ask you to leave a message but no one comes back to you. The last lady they transferred me to was Bridget and I got a response from Charlene via email that she will send the documents , that was 11 days back.
106 replies
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5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)