Bad Service

VW service is horrible to say the least, if there was a minus I would definitely score them that. On the 28th of November I took my car for service. They kept my car the whole day with zero updates, when I went to collect it, I was then told by the service advisor that the rear breakpads needed to be changed but they couldn't change them because the technician couldn't take off the tyre's, I now needed to pay for an external service provider who has "special tools" to remove the tyre's. How can a VW dealership need an external service provider to work on their own product and brand? I had to take the car again on a different day for them to call so called service provider to remove the tyre's! They then proceeded to share my contact details that I did not consent to, I've been bombarded with calls from people offering me insurance and when I asked how did the have my contacts they then told me VW Polokwane gave them! They're untrust worthy! How can they be reckless with my personal information? Are they not required by VW SA to comply with PoPia Rules? News flash VW polokwane, I took my car to VW Mokopane, and guess what, they didn't need an external service provider to their " special tools" to remove my tyre's!