POOR SERVICE FROM AUTO WIZARDS

A SHOCKING SERVICE FROM AUTO WIZARDS AND BUDGET INSURANCE   On the 22/09/2018 I an incident and my vehicle needed repairs , Broken windscreen at drivers side, it had scratches on the front bumper and a small dent on the left side of the car underneath the passenger door.      On the 10/10/2018 I got a sms from BUDGET INSIRANCE confirming that the car was with AUTO WIZARDS for repairs .I settled the R4700 excess with them immediately .   From the beginning and word go with AUTO WIZARD I had horrible customer service as I was not getting any feedback and I was dealing with Gadija from AUTO WIZARD a company chosen by BUDGET INSURANCE. I reported this to Budget insurance and the matter was handled by Keke who eventually also gave me a poor service .   The car hire was for 23 days till 23 October and it lapse before the car was even started being fixed . It was extended till the 30th October and it lapsed again before the car was even started being worked on.   I made calls after calls daily to budget insurance and Auto Wizard with no indication what was going on .   I made another call on the 26/10/2018 and was told stories that they don’t know when the car will be repaired.   On the 29/10/2018 on Monday I made another call to Auto Wizard to ask for feedback and I was Told by Gadija that it will take 3-5 days for the car to be repaired .   On Thursday 01/11/2018 after the car hire lapse I call again to make sure they were on schedule to my surprise I was told the car will now be ready on the 8th November 2018 .   This is POOR customer service from both Budget Insurance and Auto Wizard .   I now have to pay the car hire out of my pocket with delay I did not do .   I am disgusted with Budget Insurance with thier POOR  Service and Auto Wizard. Keke gave me poor excuses and told me that the car could be delayed further .   BAD service from these companies be warned. 

Unhappy customer