Faulty fuel from Sasol Cosmo city and ********* service from autocare northriding

Subject: Urgent Complaint: Faulty Fuel from Sasol Cosmo City & ********* Auto Care Service

To whom it may concern,

I am writing to lodge a serious complaint against Auto Care Service Center and Sasol Cosmo City. I am deeply frustrated and financially drained after a chain of events that have left me without a working vehicle and unable to earn a living.

I initially took my vehicle to Auto Care for repairs and paid R9,800. Within a week, the car broke down again. Upon inspection, Auto Care informed me that the fuel I had filled at Sasol Cosmo City was contaminated, which caused significant engine damage. I was charged R20,000 for further repairs.

After supposedly fixing it, I received the car back with a strange sound – similar to a police siren. Willem, the owner of Auto Care at the time, told me this noise would disappear in a week. It never did. He also assured me that he had submitted a claim to Sasol Cosmo City for reimbur*****t due to the contaminated fuel – but I received no confirmation, no communication, and no resolution from either party.

Soon after, my car broke down again, and to my dismay, I discovered that Auto Care had closed down and rebranded as Mzansi Auto Works. Willem has since disappeared, leaving me with a broken car and a debt of nearly R30,000 – all caused by either negligence or dishonesty.

This is unacceptable. I am now without a vehicle, unable to work, and struggling financially. I feel cheated, ******, and abandoned by both the repair center and Sasol. As customers, we put our trust in these businesses, and we deserve transparency, accountability, and justice.

I demand the following:

A full investigation into the contaminated fuel sold at Sasol Cosmo City.

Reimbur*****t for the repairs directly caused by this fuel – totaling R20,000.

Accountability from Willem and Auto Care / Mzansi Auto Works for false promises and shoddy repairs.

We are all trying to make ends meet, and it is unfair to be treated like this. Please take this matter seriously and respond urgently. I am prepared to escalate this complaint to the Consumer Commission, Ombudsman, and the media if no immediate action is taken