1 reviews | Active since Member
The service from the aftersales serice team is terrible. I bought a brand new car cash in June of this year with all the extra cover. There was a problem with the car it was making a noise when you change gears which I reported the minute I heard it. I was told it may just be because the car was not in use so I should give it some time to see if the noise is still there in a month. The noise was still there. They took the car in it was left without a car for 4 days they said it was the gearbox. I got the car back the noise was still there which the dealership driver confirmed. The noise got worse so I took the car back again they took the car, I was left without a car for 3 days they then told me it was the side shaft which they repaired. I got my car back it was filthy and theyou had damaged the tyre wall there is now a dent on the fender and paint was chipped and the rubber under the windscreen wash replacedo with a second hand one. I took the car back and I complained, the owner of the dealership is very rude but eventually agreed to correct the problems. I was told to bring the car back on wednesday which i did , again i was left for again on Tuesday and i was left without a car for 2 days. I got my car back the only thing that was done is the tyre was repaired. I was told by one of the staff that if im not happy i need to speak to owner but he wasn't there i had to come back which is did. I again complained about the damage to my car from the dealership workshop the owner told me that it's not their duty to repair themail damage but eventually reluctantly agreed to correct the problems and said I should come back on Wednesday and they will give me a loan car, I arrived at the dealership this morning expecting to not to be without a loan car only to be told they can't give me a loan car. Then the owner tells me that he can't give me a loan car because someone took his loan cars and his insurance won't cover the damage, how is that my problem? I must now be inconvinienced again having no car and they can't guarantee I will get my car in a day. So my advice stay far away from Autofame in Ormonde on Rifle Range Road
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