What could have been a disaster ended on a good no

I bought my car at Autologic 2 years ago and being a single mom never ever expected to have to double check the spare and tools and jack, etc. Well after travelling to Cape Town and to Elliot I arrived safe at all times. Last weekend I experienced a disaster and had a flat tyre, only to discover for the first time that I had a broken jack in my boot, a spare wheel for a VW, bearing in mind I purchased a TATA from Autologic. Having to replace these, I was angry and frustrated and emailed the manager, Charl from Autologic, who apologised and promised to pay for the rim I had bought and for the tool. So I will be taking the spare (wrong on) to Autologic and Charl has promised to reimburse me for the rim and tool costs. Thanks a mil Charl. That is great service.