Automagic
3.9|1,757 reviews
Responds in 9 hours 29 min
MM
Mogotladi M
1 reviews | Active since Member
28 Jan 2026, 12:47
Rude consultant
Called this establishment to enguire and raise my concerns and before i could even get to my issue the guy was already shouting at me ,I realy ask myself how did FNB choose them to be their service provider .False information even from them
Helpful (0)
Replies (389)0
Replies (389)Automagic's replyOfficial
28 Jan 2026, 13:04Good day Mogotladi Mphahlele
We are currently reviewing the matter and will get back to you as soon as possible
Regards
Auto Magic Holdings
Customer Care
We are currently reviewing the matter and will get back to you as soon as possible
Regards
Auto Magic Holdings
Customer Care
Best regards,
Automagic's reply28 Jan 2026, 13:04
Official
Good day Mogotladi Mphahlele
We are currently reviewing the matter and will get back to you as soon as possible
Regards
Auto Magic Holdings
Customer Care
We are currently reviewing the matter and will get back to you as soon as possible
Regards
Auto Magic Holdings
Customer Care
Best regards,
MM
Mogotladi M's updateReviewer Update
28 Jan 2026, 16:21And as expected they have been reviewing the matter since i posted the complaint and no one actually bothers to call back .
MM
Mogotladi M's update28 Jan 2026, 16:21
Reviewer Update
And as expected they have been reviewing the matter since i posted the complaint and no one actually bothers to call back .
Automagic's replyOfficial
29 Jan 2026, 06:03 Good day,Please note that an email was sent to you yesterday by Auto Magic Customer Care.They have acknowledged receipt of your complaint and have requested clarification on whom you may have spoken to regarding the matter. Specifically, they would like to know whether your interaction was with someone at Brits Auto Body or with Auto Magic Holdings, as this will assist them in addressing your concerns more accurately.
From: customercare@automagic.co.za [mailto:customercare@automagic.co.za]
Sent: Wednesday, January 28, 2026 2:54 PM
To: 'dorahthulo@gmail.com' <dorahthulo@gmail.com>
Subject: RE: Automagic has a new 1 star review RMO38972 Good day Thank you for bringing this to our attention Could you please specify whom you spoke to—was it someone directly at Brits Auto Body, or at Auto Magic Holdings? This will help us address your concerns more accurately.
From: customercare@automagic.co.za [mailto:customercare@automagic.co.za]
Sent: Wednesday, January 28, 2026 2:54 PM
To: 'dorahthulo@gmail.com' <dorahthulo@gmail.com>
Subject: RE: Automagic has a new 1 star review RMO38972 Good day Thank you for bringing this to our attention Could you please specify whom you spoke to—was it someone directly at Brits Auto Body, or at Auto Magic Holdings? This will help us address your concerns more accurately.
Best regards,
Automagic's reply29 Jan 2026, 06:03
Official
Good day,Please note that an email was sent to you yesterday by Auto Magic Customer Care.They have acknowledged receipt of your complaint and have requested clarification on whom you may have spoken to regarding the matter. Specifically, they would like to know whether your interaction was with someone at Brits Auto Body or with Auto Magic Holdings, as this will assist them in addressing your concerns more accurately.
From: customercare@automagic.co.za [mailto:customercare@automagic.co.za]
Sent: Wednesday, January 28, 2026 2:54 PM
To: 'dorahthulo@gmail.com' <dorahthulo@gmail.com>
Subject: RE: Automagic has a new 1 star review RMO38972 Good day Thank you for bringing this to our attention Could you please specify whom you spoke to—was it someone directly at Brits Auto Body, or at Auto Magic Holdings? This will help us address your concerns more accurately.
From: customercare@automagic.co.za [mailto:customercare@automagic.co.za]
Sent: Wednesday, January 28, 2026 2:54 PM
To: 'dorahthulo@gmail.com' <dorahthulo@gmail.com>
Subject: RE: Automagic has a new 1 star review RMO38972 Good day Thank you for bringing this to our attention Could you please specify whom you spoke to—was it someone directly at Brits Auto Body, or at Auto Magic Holdings? This will help us address your concerns more accurately.
Best regards,
MM
Mogotladi M's updateReviewer Update
29 Jan 2026, 06:09I called Automagic not Brits ,and have spoken to a very rude white man who was very impatient with me .I will also let FNB know about this treatment
MM
Mogotladi M's update29 Jan 2026, 06:09
Reviewer Update
I called Automagic not Brits ,and have spoken to a very rude white man who was very impatient with me .I will also let FNB know about this treatment
Automagic's replyOfficial
29 Jan 2026, 06:11Good day , Are able to recall or provide the name of the person you spoke with, please let us know, as this will assist in further investigating and addressing the matter?
Best regards,
Automagic's reply29 Jan 2026, 06:11
Official
Good day , Are able to recall or provide the name of the person you spoke with, please let us know, as this will assist in further investigating and addressing the matter?
Best regards,
MM
Mogotladi M's updateReviewer Update
29 Jan 2026, 06:13I can not recall this guy did not give his name .listen to your recordings
MM
Mogotladi M's update29 Jan 2026, 06:13
Reviewer Update
I can not recall this guy did not give his name .listen to your recordings
Automagic's replyOfficial
29 Jan 2026, 06:20 Good day Ms Mphahlele,Thank you for your response and for the additional clarification.We acknowledge your concern and regret that you had an unpleasant experience during your interaction with our team. Please accept our sincere apologies for any inconvenience or distress caused.We have noted that the call was made directly to Auto Magic and not to Brits Auto Body. As advised, we will review our call recordings from the relevant date and time in order to identify the individual involved and to investigate the matter thoroughly.We appreciate your patience and will provide feedback once the investigation has been concluded.Kind regards,
Auto Magic Customer Care Team
Auto Magic Customer Care Team
Best regards,
Automagic's reply29 Jan 2026, 06:20
Official
Good day Ms Mphahlele,Thank you for your response and for the additional clarification.We acknowledge your concern and regret that you had an unpleasant experience during your interaction with our team. Please accept our sincere apologies for any inconvenience or distress caused.We have noted that the call was made directly to Auto Magic and not to Brits Auto Body. As advised, we will review our call recordings from the relevant date and time in order to identify the individual involved and to investigate the matter thoroughly.We appreciate your patience and will provide feedback once the investigation has been concluded.Kind regards,
Auto Magic Customer Care Team
Auto Magic Customer Care Team
Best regards,