My first Bad experience and receiving threats instead of payment

My first experience with AA is extremely bad and emotionally draining. I started well with the consultant and sent the required documentation and evidence. Two months later, I get told that the form is incomplete and that they won’t pay for the damages caused by the driver when towing my car. They want me to send pictures apart from the ones I already sent. They don’t even want to prove how they got to conclude without hearing from the driver and my passenger. They threaten me with their legal department thinking I will change my mind. What a way to treat your clients by threatening them.