Stay Away!!!!!!!

Extremely poor sales and after-sales service. Their after-sales support is practically non-existent — any queries or concerns go completely unanswered.

When I attempted to trade in my vehicle, multiple dealerships informed me that it is a salvaged (Code 3) vehicle, meaning it had previously been written off, even though it was sold to me as a used car in good condition. As a result, the vehicle’s market value has been significantly reduced, leaving me with a major financial loss.

I’ve tried reaching out to the dealership directly with no success. They’ve ignored all communication and haven’t even responded to the Motor Ombudsman. It seems they’re simply avoiding accountability, which is unacceptable.

Their so-called “warranty” offers only a R1,000 contribution towards a service, and they don’t allow loading of proper maintenance or service plans. Upon delivery, the vehicle’s tyres had multiple plugs from previous puncture repairs.

Three months later, I’m still waiting for the service book, owner’s manual, and spare key—only to be told they don’t have them. The air-conditioning wasn’t working at delivery, but thankfully the manufacturer’s warranty covered the repair, as this dealership showed no interest in assisting.

To make matters worse, the sales team routinely ignores messages and calls. Overall, a deeply disappointing and unprofessional experience.