DC
Darren C
Active since Feb 2020
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Stay Away!!!!!!!
Extremely poor sales and after-sales service. Their after-sales support is practically non-existent — any queries or concerns go completely unanswered. When I attempted to trade in my vehicle, multiple dealerships informed me that it is a salvaged (Code 3) vehicle, meaning it had previously been written off, even though it was sold to me as a used car in good condition. As a result, the vehicle’s market value has been significantly reduced, leaving me with a major financial loss. I’ve tried reaching out to the dealership directly with no success. They’ve ignored all communication and haven’t even responded to the Motor Ombudsman. It seems they’re simply avoiding accountability, which is unacceptable. Their so-called “warranty” offers only a R1,000 contribution towards a service, and they don’t allow loading of proper maintenance or service plans. Upon delivery, the vehicle’s tyres had multiple plugs from previous puncture repairs. Three months later, I’m still waiting for the service book, owner’s manual, and spare key—only to be told they don’t have them. The air-conditioning wasn’t working at delivery, but thankfully the manufacturer’s warranty covered the repair, as this dealership showed no interest in assisting. To make matters worse, the sales team routinely ignores messages and calls. Overall, a deeply disappointing and unprofessional experience.
0 replies
25 months ago
K#@ Customer Service
I logged a claim and they were happy to assist me however the 3rd part has been given the run around. They are now also only willing to pay half the value of the repair without an explanation. Repeated emails, calls & messages left have been ignored totally. Terrible customer service when you can get a hold of them. The issues still has not been resolved now the 3rd party is threatening legal action.
0 replies
75 months ago
After Sales Horrors
So my fiancée took delivery of her vehicle on the 12/12/2019. Upon inspection of the vehicle we found that the spare Tyre that we received with the car was old and had no tread left definitely not roadworthy and if used she would get fined if stopped my a traffic officer. Not to mention if she gets into an accident the insurance would not pay out. This was reported the same day to the dealership. With the driver that delivered the car as a witness... The date now is 07/02/2020 and we are no closer to any reasonable resolution to this issue. As there are internal processes to be followed to find the culprit.... So instead of assisting the customer then investigating rather anger them. Sounds smart. Not to mention having to resign the contract 3 times as there were mistakes made with the pricing that my fiancée picked up. Passing of the buck and no accountability seems to be the theme of the day{more like 2 months less a few public holidays naturally}. The following staff were "assisting" Savannah - sales lady that had her "hands tied". Alfie - The invisible man. (no reply to emails and could not get him on the phone).
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1 Star
3 (100%)