Deep Disappointment with Recent Stay – 11 July 2025 Weekend

Dear Avalon Springs Management,

I’m writing to express my profound disappointment following a weekend stay at your resort from 11–13 July 2025.

This stay was particularly meaningful to me. I’ve been visiting Avalon Springs since 1996 with my family, and it has always held a special place in my heart. As a parent now, I’ve made it a personal tradition to return at least once a year to share the same experience with my own children—including my newborn son, who is just three months old. Unfortunately, this visit was not the cherished memory I had hoped to pass on.

What was meant to be a restful and nostalgic family getaway quickly turned into an uncomfortable and frustrating experience. Our weekend was marred by continuous disturbances—from persistent plumbing noises in the room to what sounded like furniture being dragged above us early every morning. When I contacted the front desk to raise these concerns, I was dismissed and told that I “couldn’t have heard anything” because the guest from that room was allegedly at reception at the time—essentially implying that I was imagining things or not being truthful. This response was not only unhelpful, it was disrespectful.

After formally lodging a complaint, the only response I received was a dismissive “sorry.” No effort was made to genuinely acknowledge the inconvenience we endured, and certainly no attempt to make amends—despite the fact that this trip cost over R10,000.00. To add insult to injury, the mattress in our room was shockingly uncomfortable—clearly old and cheap—leaving both myself and my wife with sore backs and absolutely no proper rest.

A resort like Avalon Springs should pride itself on hospitality, comfort, and heritage. Sadly, none of those values were evident during our stay. At the very least, I expected a good night’s sleep and basic courtesy when raising concerns. What we received was a total lack of accountability and care.

For the sake of future guests and in the hope of preserving the legacy I once admired, I strongly urge you to re-evaluate how you handle guest complaints, your room maintenance, and your service standards. I believe a gesture of goodwill—such as a complimentary night’s stay or meaningful apology—is more than justified under the circumstances.

I sincerely hope to see Avalon Springs return to the standard I once knew and loved. Until then, I’ll be reconsidering any future visits.

Sincerely,