EM
Enrique M
Active since Aug 2017
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Deep Disappointment with Recent Stay – 11 July 2025 Weekend
Dear Avalon Springs Management, I’m writing to express my profound disappointment following a weekend stay at your resort from 11–13 July 2025. This stay was particularly meaningful to me. I’ve been visiting Avalon Springs since 1996 with my family, and it has always held a special place in my heart. As a parent now, I’ve made it a personal tradition to return at least once a year to share the same experience with my own children—including my newborn son, who is just three months old. Unfortunately, this visit was not the cherished memory I had hoped to pass on. What was meant to be a restful and nostalgic family getaway quickly turned into an uncomfortable and frustrating experience. Our weekend was marred by continuous disturbances—from persistent plumbing noises in the room to what sounded like furniture being dragged above us early every morning. When I contacted the front desk to raise these concerns, I was dismissed and told that I “couldn’t have heard anything” because the guest from that room was allegedly at reception at the time—essentially implying that I was imagining things or not being truthful. This response was not only unhelpful, it was disrespectful. After formally lodging a complaint, the only response I received was a dismissive “sorry.” No effort was made to genuinely acknowledge the inconvenience we endured, and certainly no attempt to make amends—despite the fact that this trip cost over R10,000.00. To add insult to injury, the mattress in our room was shockingly uncomfortable—clearly old and cheap—leaving both myself and my wife with sore backs and absolutely no proper rest. A resort like Avalon Springs should pride itself on hospitality, comfort, and heritage. Sadly, none of those values were evident during our stay. At the very least, I expected a good night’s sleep and basic courtesy when raising concerns. What we received was a total lack of accountability and care. For the sake of future guests and in the hope of preserving the legacy I once admired, I strongly urge you to re-evaluate how you handle guest complaints, your room maintenance, and your service standards. I believe a gesture of goodwill—such as a complimentary night’s stay or meaningful apology—is more than justified under the circumstances. I sincerely hope to see Avalon Springs return to the standard I once knew and loved. Until then, I’ll be reconsidering any future visits. Sincerely,
0 replies
24 months ago
SANTAM ***S
Appalling service!!! Had a theft at my premises on the 20 April 2024. Logged a claim on the 22 April 2024. I called the claims advisor the 23 April 2024, To discuss my claim. To date this day 7 May 2024 going for 8 May 2024. I have heard nothing from Santam after try countless times to make contact with the Manager and the claims advisor no 1 has returned my call or bothered to respond to my emails. Quick to deduct my installments for the pass 10 years. Now can't even bother to take or return my calls. Be careful who you insured with these ***S only want your money and don't care about customer service!!!!!!!!
106 replies
40 months ago
SA HOME LOANS Interest rate scam!!! Be aware people!!!
I would like to know why SA Home loans are the only financial institutions that increase their interest rate higher the what is prescribed by the reserve bank. SA home loans are on a 3 month cycle, To review my bonds interest rate. In November the Reserve Bank hiked the repo rate by 75 basis points my, My interest review from SA home loans were due end of December 2022 and it was hiked up with a 130 Basis points this is absolute Madness!!!!! This trend has been persistent for the entire year of 2022. I called on numerous occasions to find out why they would hike the interest rate higher the the Reserve Bank and the answer I get is that the don't form part of the traditional banking system and that they have the right to rise the prime lending rate (interest) when they want and by what amounts they decide. They have there own rules which they are not governed by anyone. Repo rate increased in 2022 by 300 Basis points where as my interest rate increased by 360 Basis points in 2022 due to SA home loans having their own rules.
0 replies
45 months ago
FNB Private wealth client treated like dirt!!!!
I have been a client of Fnb for +- 15 years and have reach the level of PRIVATE WEALTH CLIENT. You would think that it will be smooth sailing with regards to customer service and customer relationship seeing that you a client with such a prestigious account. Please be aware on this level the bank requires you to provide salary slips and rental agreements and if these things are not valid the bank will freeze your account without warning as was the case with me this morning at the petrol station such an inconvenience and embarrassing. FNB comes across as a bank that is ruthless and that doesn't care, some would think a Private wealth client gets individuals attention. I would like to know if there are other banks that have the same requirement or am I just individually targeted? To think you pay your monthly subscription for a service and this is what you get a bank that dictates and if you don't comply or take to long according to FNB they Freeze your account. For almost 15 years I was a strong ambassador for this bank that is treating me like dirt!!!!! Very upset and appalled by the service or lack of service I am receiving!!!!
134 replies
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5 (100%)