AL
Avani Lesotho Resort and Casino
Unclaimed Business
AL
Avani Lesotho Resort and Casino
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Keabetswe M
1 reviews | Active since Jan 2020
3 Jul 2023, 14:11
Avani Lesotho Hotel
Enjoyed my stay there, the staff gave the best service. The food was delicious. When you are bored, you can go to the Casino to pass time, who knows maybe you can make some money from it, as long as you gamble responsibly.
Helpful (0)
|Replies (0)KM
Keabetswe M
1 reviews | Active since Jan 2020
3 Jul 2023, 14:11
Avani Lesotho Hotel
Enjoyed my stay there, the staff gave the best service. The food was delicious. When you are bored, you can go to the Casino to pass time, who knows maybe you can make some money from it, as long as you gamble responsibly.
0
Replies (0)LN
Loyiso N
1 reviews | Active since Jan 2020
16 Aug 2022, 08:32
REFUND NIGHTMARE
My fiance and I settled to getting married at this venue on the 20th of December 2022 as we couldn't find anywhere else we felt was up to our standards in Lesotho. In March 2022 we decided to pay the deposit of R5000 to secure the venue for the date.I struggled to transfer the funds into Avani Lesotho Resort and Casino's bank account because the payment kept being rejected by my bank(Standard Bank SouthAfrica).I then deposited the funds into my biological mother's FnB (South Africa) account to make the payment on my behalf,the payment went through successfully and I sent my fiance the proof of payment to send to Avani Lesotho Resort and Casino because she had been communicating with them. End of June we wrapped up Lobola negotiations and my fiances family decided they didn't want to host the white wedding in Lesotho for various logistical and financial reasons,I am South African. I made first contact with Malerato from their Banqueting office on the 11th of July advising of the cancelation and request a refund,initially her response was prompt and she requested I send the proof of payment,confirmation of bank account letter wich I sent the same day.A week past and I received no response,called them asking if all was in order and they asked for a copy of my ID which is sent immediately.Another week went by with no word from Malerato but I decided to be patient because I thought I was dealing with a civil people,on the Friday I called them again and lady by the name of Mapula answered the phone and told me that my request had been forwarded to their Finance department for processing.Honestly the fact that it took two weeks just to forward my request to their finance was already a red flag but I have removed the benefit of doubt that maybe their Finance clerk was in Dubai or Singapore or something but not in the same building. Monday came and ended with no word from them but again I still thought I was dealing with professional people so I waited until Friday with no word from them.On Monday I called already frustrated because I had never dealing with people that do things at such a snails pace.Mapule answered and told me that the payment was processed the previous Friday and the money would reflect in my account latest that same day.By the end of business there was nothing in my account but I decided to wait because I thought since it's different banks across the border there would be a delay.I waited until Thursday and called them again but this time not too happy because now I realized I was dealing with sub-par service and people that are not sure of what they are doing,Mapula again answered and the poor lady didn't know what to tell me but assured me that it would be done the next day which was a Friday.I decided to call the Friday because these people are just so non chalant and drag their feet.At this point I noticed a trend that I keep having to call and use my resources and time About a week into this nightmare they questioned why the funds had to be refunded into my standard bank account when they were sent to them using an FnB account,they asked me to explain to which I explained to them that my Mother paid on my behalf.My fiance also sent them an email clarifying this,why did they not question my fiance Palesa Pule sending them a POP with someone else's name on it - My Mother,but when it's time to return the money it's a issue The following Monday I received the first call from these people after a Month of constantly following up and calling them this time from Malerato requesting me to do a very useless and senseless exercise,She asked me to send them a email instructing them to refund the money into my Standard bank account.At this point I realized I was dealing with a bunch of incompetent staff because I instructed them to pay the funds into my account weeks prior but reading to understand is a skill.I sent this email I was asked to send immediately and thought maybe this was the end of this circus but little did I know my misery was far from over. Tuesday the next morning I receive a email telling me they rejected my request by the way its the second time the rejected it the first time they asked me to explain why the account details that made the payment are not the same as the account details the refunded should be paid into,explained via email so I thought we were passes that.Tuesday morning when I received the email from Malerato telling me my request was rejected again because of the banking detail I was honestly furious as these people have waisted my time going in circles for weeks clearly showing that they either don't know their own processes or they don't have any processes they just made up along the way I was so fed up and tired of even hearing these peoples voices that I decided to call my Mother who is in Germany on diplomatic assignment and asked her to drop her busy schedule and send me a account confirmation letter to send to them fortunately i managed to walk her through the process of obtaining the letter and she sent it to me same morning.I sent the account confirmation letter with the banking Details that made the initial payment into their account ,so now you would think they have gotten their way and have caused enough inconvenience in my life. Then there was silence now that I had massaged their egos and furnished with the banking Details they insisted they needed,I call them again the very next day wanting to know what was going on with the payment since they have what they wanted again Mapula answered but the poor lady had no more answers for me as their seems to be no constructive work related communication in that business.Mapula quickly forwarded my call to "Finance" who should've had the decency and professionalism to call me or send me a email advising what the issue is and a way forward weeks prior.Some lady by the name of Lili answered who I assume is the Finance clerk that has been rejecting my request I asked what was going in with my refund and she non chalanty answered me and said "I will call you this afternoon Loyiso" I could hear by the tone of her voice that wasn't going to happen she sounded like she was on holiday.I have came to the conclusion that this is the company culture Lili from their finance said she would call me last week Wednesday for what I don't know because the only communication I want from her is proof of payment that they have refunded my money it is Tuesday today the 16th of August and obviously Lili hasn't called me Appalling and lackluster customer service from all three individuals involved,the fact that staff take close to two months to process a refund is a joke.These people either need training or to be placed back on probation because at this point they have potraid a very dysfunctional and disgraceful company culture It's the 16th of August and no one has even made an attempt to rea h out to me I'm still waiting for my refund
Helpful (0)
|Replies (0)LN
Loyiso N
1 reviews | Active since Jan 2020
16 Aug 2022, 08:32
REFUND NIGHTMARE
My fiance and I settled to getting married at this venue on the 20th of December 2022 as we couldn't find anywhere else we felt was up to our standards in Lesotho. In March 2022 we decided to pay the deposit of R5000 to secure the venue for the date.I struggled to transfer the funds into Avani Lesotho Resort and Casino's bank account because the payment kept being rejected by my bank(Standard Bank SouthAfrica).I then deposited the funds into my biological mother's FnB (South Africa) account to make the payment on my behalf,the payment went through successfully and I sent my fiance the proof of payment to send to Avani Lesotho Resort and Casino because she had been communicating with them. End of June we wrapped up Lobola negotiations and my fiances family decided they didn't want to host the white wedding in Lesotho for various logistical and financial reasons,I am South African. I made first contact with Malerato from their Banqueting office on the 11th of July advising of the cancelation and request a refund,initially her response was prompt and she requested I send the proof of payment,confirmation of bank account letter wich I sent the same day.A week past and I received no response,called them asking if all was in order and they asked for a copy of my ID which is sent immediately.Another week went by with no word from Malerato but I decided to be patient because I thought I was dealing with a civil people,on the Friday I called them again and lady by the name of Mapula answered the phone and told me that my request had been forwarded to their Finance department for processing.Honestly the fact that it took two weeks just to forward my request to their finance was already a red flag but I have removed the benefit of doubt that maybe their Finance clerk was in Dubai or Singapore or something but not in the same building. Monday came and ended with no word from them but again I still thought I was dealing with professional people so I waited until Friday with no word from them.On Monday I called already frustrated because I had never dealing with people that do things at such a snails pace.Mapule answered and told me that the payment was processed the previous Friday and the money would reflect in my account latest that same day.By the end of business there was nothing in my account but I decided to wait because I thought since it's different banks across the border there would be a delay.I waited until Thursday and called them again but this time not too happy because now I realized I was dealing with sub-par service and people that are not sure of what they are doing,Mapula again answered and the poor lady didn't know what to tell me but assured me that it would be done the next day which was a Friday.I decided to call the Friday because these people are just so non chalant and drag their feet.At this point I noticed a trend that I keep having to call and use my resources and time About a week into this nightmare they questioned why the funds had to be refunded into my standard bank account when they were sent to them using an FnB account,they asked me to explain to which I explained to them that my Mother paid on my behalf.My fiance also sent them an email clarifying this,why did they not question my fiance Palesa Pule sending them a POP with someone else's name on it - My Mother,but when it's time to return the money it's a issue The following Monday I received the first call from these people after a Month of constantly following up and calling them this time from Malerato requesting me to do a very useless and senseless exercise,She asked me to send them a email instructing them to refund the money into my Standard bank account.At this point I realized I was dealing with a bunch of incompetent staff because I instructed them to pay the funds into my account weeks prior but reading to understand is a skill.I sent this email I was asked to send immediately and thought maybe this was the end of this circus but little did I know my misery was far from over. Tuesday the next morning I receive a email telling me they rejected my request by the way its the second time the rejected it the first time they asked me to explain why the account details that made the payment are not the same as the account details the refunded should be paid into,explained via email so I thought we were passes that.Tuesday morning when I received the email from Malerato telling me my request was rejected again because of the banking detail I was honestly furious as these people have waisted my time going in circles for weeks clearly showing that they either don't know their own processes or they don't have any processes they just made up along the way I was so fed up and tired of even hearing these peoples voices that I decided to call my Mother who is in Germany on diplomatic assignment and asked her to drop her busy schedule and send me a account confirmation letter to send to them fortunately i managed to walk her through the process of obtaining the letter and she sent it to me same morning.I sent the account confirmation letter with the banking Details that made the initial payment into their account ,so now you would think they have gotten their way and have caused enough inconvenience in my life. Then there was silence now that I had massaged their egos and furnished with the banking Details they insisted they needed,I call them again the very next day wanting to know what was going on with the payment since they have what they wanted again Mapula answered but the poor lady had no more answers for me as their seems to be no constructive work related communication in that business.Mapula quickly forwarded my call to "Finance" who should've had the decency and professionalism to call me or send me a email advising what the issue is and a way forward weeks prior.Some lady by the name of Lili answered who I assume is the Finance clerk that has been rejecting my request I asked what was going in with my refund and she non chalanty answered me and said "I will call you this afternoon Loyiso" I could hear by the tone of her voice that wasn't going to happen she sounded like she was on holiday.I have came to the conclusion that this is the company culture Lili from their finance said she would call me last week Wednesday for what I don't know because the only communication I want from her is proof of payment that they have refunded my money it is Tuesday today the 16th of August and obviously Lili hasn't called me Appalling and lackluster customer service from all three individuals involved,the fact that staff take close to two months to process a refund is a joke.These people either need training or to be placed back on probation because at this point they have potraid a very dysfunctional and disgraceful company culture It's the 16th of August and no one has even made an attempt to rea h out to me I'm still waiting for my refund
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Replies (0)