LN
Loyiso N
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Lying about making correspondence with me on Hello Peter
This company is ******* down to their customer service Today they respond to my Hello Peter complaint claiming correspondence was made with me via email and thank you for my patience...I am assuming this is to look good on a public platform because they have not made any correspondence with me just LIES nje sies you should be ashamed to look in the mirror, to write such lies on a public platform Just pay the danm money and we can part ways forever and be rest assured that I will always write and tell people about my experience with Old Mutual
58 replies
13 months ago
Old Mutual doesn't want to pay out
Old mutual does not want to pay out a policy i withdrew more than two months ago They sent me a SMS after taking time off work ,going to their branch ,submitting the claim, stating that i would receive the money in 3 to 5 days .I waited patiently for that until day 6...still nothing in my bank account ,i come from the branch in Menlyn and they are giving me the go around making calls but no feedback...Instead i received a silly automated sms (that i have received before more than once)that they have received my withdrawal request ....AGAIN Is Old Mutual doing what they do best are well known for to me? Not wanting to pay policy holders trying to withdraw? I would like to urge the community at large to stay away from this organization because as we have seen on tv and social media they do as they please with consumers Until i get my money i will continue to bring awareness to people about Old Mutuals foul play
222 replies
45 months ago
REFUND NIGHTMARE
My fiance and I settled to getting married at this venue on the 20th of December 2022 as we couldn't find anywhere else we felt was up to our standards in Lesotho. In March 2022 we decided to pay the deposit of R5000 to secure the venue for the date.I struggled to transfer the funds into Avani Lesotho Resort and Casino's bank account because the payment kept being rejected by my bank(Standard Bank SouthAfrica).I then deposited the funds into my biological mother's FnB (South Africa) account to make the payment on my behalf,the payment went through successfully and I sent my fiance the proof of payment to send to Avani Lesotho Resort and Casino because she had been communicating with them. End of June we wrapped up Lobola negotiations and my fiances family decided they didn't want to host the white wedding in Lesotho for various logistical and financial reasons,I am South African. I made first contact with Malerato from their Banqueting office on the 11th of July advising of the cancelation and request a refund,initially her response was prompt and she requested I send the proof of payment,confirmation of bank account letter wich I sent the same day.A week past and I received no response,called them asking if all was in order and they asked for a copy of my ID which is sent immediately.Another week went by with no word from Malerato but I decided to be patient because I thought I was dealing with a civil people,on the Friday I called them again and lady by the name of Mapula answered the phone and told me that my request had been forwarded to their Finance department for processing.Honestly the fact that it took two weeks just to forward my request to their finance was already a red flag but I have removed the benefit of doubt that maybe their Finance clerk was in Dubai or Singapore or something but not in the same building. Monday came and ended with no word from them but again I still thought I was dealing with professional people so I waited until Friday with no word from them.On Monday I called already frustrated because I had never dealing with people that do things at such a snails pace.Mapule answered and told me that the payment was processed the previous Friday and the money would reflect in my account latest that same day.By the end of business there was nothing in my account but I decided to wait because I thought since it's different banks across the border there would be a delay.I waited until Thursday and called them again but this time not too happy because now I realized I was dealing with sub-par service and people that are not sure of what they are doing,Mapula again answered and the poor lady didn't know what to tell me but assured me that it would be done the next day which was a Friday.I decided to call the Friday because these people are just so non chalant and drag their feet.At this point I noticed a trend that I keep having to call and use my resources and time About a week into this nightmare they questioned why the funds had to be refunded into my standard bank account when they were sent to them using an FnB account,they asked me to explain to which I explained to them that my Mother paid on my behalf.My fiance also sent them an email clarifying this,why did they not question my fiance Palesa Pule sending them a POP with someone else's name on it - My Mother,but when it's time to return the money it's a issue The following Monday I received the first call from these people after a Month of constantly following up and calling them this time from Malerato requesting me to do a very useless and senseless exercise,She asked me to send them a email instructing them to refund the money into my Standard bank account.At this point I realized I was dealing with a bunch of incompetent staff because I instructed them to pay the funds into my account weeks prior but reading to understand is a skill.I sent this email I was asked to send immediately and thought maybe this was the end of this circus but little did I know my misery was far from over. Tuesday the next morning I receive a email telling me they rejected my request by the way its the second time the rejected it the first time they asked me to explain why the account details that made the payment are not the same as the account details the refunded should be paid into,explained via email so I thought we were passes that.Tuesday morning when I received the email from Malerato telling me my request was rejected again because of the banking detail I was honestly furious as these people have waisted my time going in circles for weeks clearly showing that they either don't know their own processes or they don't have any processes they just made up along the way I was so fed up and tired of even hearing these peoples voices that I decided to call my Mother who is in Germany on diplomatic assignment and asked her to drop her busy schedule and send me a account confirmation letter to send to them fortunately i managed to walk her through the process of obtaining the letter and she sent it to me same morning.I sent the account confirmation letter with the banking Details that made the initial payment into their account ,so now you would think they have gotten their way and have caused enough inconvenience in my life. Then there was silence now that I had massaged their egos and furnished with the banking Details they insisted they needed,I call them again the very next day wanting to know what was going on with the payment since they have what they wanted again Mapula answered but the poor lady had no more answers for me as their seems to be no constructive work related communication in that business.Mapula quickly forwarded my call to "Finance" who should've had the decency and professionalism to call me or send me a email advising what the issue is and a way forward weeks prior.Some lady by the name of Lili answered who I assume is the Finance clerk that has been rejecting my request I asked what was going in with my refund and she non chalanty answered me and said "I will call you this afternoon Loyiso" I could hear by the tone of her voice that wasn't going to happen she sounded like she was on holiday.I have came to the conclusion that this is the company culture Lili from their finance said she would call me last week Wednesday for what I don't know because the only communication I want from her is proof of payment that they have refunded my money it is Tuesday today the 16th of August and obviously Lili hasn't called me Appalling and lackluster customer service from all three individuals involved,the fact that staff take close to two months to process a refund is a joke.These people either need training or to be placed back on probation because at this point they have potraid a very dysfunctional and disgraceful company culture It's the 16th of August and no one has even made an attempt to rea h out to me I'm still waiting for my refund
0 replies
55 months ago
Horrific communication Skills
The receptionist has a disgusting attitude...I swear when you call them you would think you are the receptionist and they the client
0 replies
55 months ago
Horrific communication skills
The receptionist has a disgusting attitude...I swear when you call them you would think you are the receptionist and they the client
0 replies
82 months ago
The Vox nightmare | the nightmare which is Vox
Last year around November we applied for a fibre installation from vox for business purposes,they gave us all these documents to fill in that actually had nothing to do with the actual fibre installation like our business tax certificates etc none the less we got all these documents ready signed and sent back to probably the most uns****ed and incompetent account manager in a customer service environment i have ever dealt with in my 10 years of IT experience Andries. This fellow who i am guessing was tasked with getting our installation done first came back to us and saying that since there was no fibre in the area it would take six months to get the fibre installed which we were not willing to wait so we were informed that they would setup a temporary link using satellite that would take two weeks from the time the site survey was complete.We agreed since myself and business partner new of this line of sight technology and the fact that its rather uncomplicated and should be done in a week two weeks max depending on their field technicians availability.January we decided to give them time to settle in before following up about our installation ,we were advise by Andries that a sight survey need to be done first before we could proceed.Three weeks later we decided to email this gentlemen to follow up on how far the site survey was,we were told that it would happen the following week.Now we in March 2019 and still nothing has been done no site survey no nothing again i decide to contact Andries because he wasnt giving any feedback so i figured he prefers clients running after him not the other way around like normal businesses,again we were made promises of a site survey that eventually happen in April(Yes i know you thinking what legit company takes two months to do a site survey).We were then told that the solution was being developed after the site survey ,now at this point i am thinking what rubbish is this because it was their idea initially to implement a temporary solution using line of site to one of their high sites now they still need to develop it,at this point i was already fed up because definitely know it doesn't take 5 months to install internet regardless of the connection type.i had to stay patient because this was a business related initiative and mind you by then we had already lost tens of thousands of Rands in potential business. In May i decided i was tired of running after a account manager for feedback on business that we giving them and that i would rather get this service from a company that actually wants to work with small business owners or whatever it is that was making them feel we were not important enough and that we should wait as long as they felt suited them for internet.We sent a email ex-pressing our frustration and notifying this fellow Andries our account manager that we were cancelling as we couldn't wait any longer due to a loss of business,he responded with a email assuring us that this would be resolved in the next week.Since we had spent so much time and effort running after vox to give them business we thought lets give them the benefit of doubt and give this another week if indeed it would be resolved.Two weeks go by and no word from Andries ,we sent a email requesting an update and dates and time this would up and running because we were now six months in and fed up.the response we got was useless to us as he told us he couldn't give us a date at that moment.This to me was no longer a surprise because this guy had been giving us the run around for months and no results. End of June comes and there has been nothing done no fiber no temporary solution and we were not prepared to wait any longer and we cancelled with immediate effect.Mid July we receive an sms and a call from FnB stating there was a debit order of R 34 000 that went off on our account and if we knew anything about it obviously we said no ,few minutes later we receive a statement from vox with a R 34 000 cancellation fee that apparently we owed them for no services rendered.Which i thought was a joke utterly unethical ,extortion and intimidation,wasted 7 months of our time making false promises and leading us on and now after loosing tens of thousands of Rands waiting for this bogus company (To think that i nearly worked for these people)they come back wanting us to pay for no services rendered We are taking this to the media and the consumer protection act to deal with this extortionist company ,yes you might be a big company but you are not above the law we will go above and beyond to get this story to the public because this is what you clearly do to may other people that just do not know were to go to find help.I am disgusted in this company and hope by sharing our experiences we will save innocent people time and money oh and we managed to get assisted by a small ISP within 14 days
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)