Bad service from staff and bad communication

I received the best spa treatment. However, this spa offered me the worst communication and hassle in making a booking. It was a headache to make a booking due to them not answering calls not being answered, emails not being answered and having to resort to a WhatsApp which also had a delay. I then received such a late date due to delayed response.

When you arrive at the spa, there are two young ladies sitting at reception and not assisting guests. The same lady that did my spa treatment is the same lady that has to run around and ensured that I received my entitled treats pre and post my spa treatment. While these two young ladies are sitting at receipting doing nothing but look at each other and not work.

I have been to this particular spa many times before this is was the worst service and unfair treatment and underwhelming.

Highlight disappointed.