Stay away

Sadly chose Avara to treat my friend for her birthday. It was the worst spa experience, and nothing close to how they present themselves on social media. No proper welcome, nor any introduction or explanation of how things work and what we should expect. The state of the room is shocking - dirty floor and windows, curtains not hanging properly, brooms hidden in plain sight and wires all tangled in the one corner. Despite the state of the room, we decided we'd give it a try, but in hindsight I wish I'd asked for my money back and left immediately (I'd unfortunately paid beforehand). The music randomly cuts out all the time - sometimes for minutes on end - which is disruptive. And the massage bed squeaks loudly...to the point that I found it difficult to focus on anything else. I asked twice if something could be done to minimize the squeaking, but the the******'s response was "it's the pressure". There's also a clock in the room that you can hear ticking away the entire time. There's no restroom, nor did anyone explain what the protocol is should one need to go to the restroom - it's a separate part of the building, so you either need to go in your gown (it was freezing cold) or get dressed mid spa day; either way, it's completely impractical. On arrival, we were given forms to complete, with the option to add on treatments. I selected an additional treatment, but the the****** didn't even bring it up, and I could've asked but by the end of our experience I didnt want to, I just wanted to be done. I hope this review saves someone the disappointment and frustration we unfortunately experienced.