Active since Feb 2017
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3 reviews44 months ago
Stay away
Sadly chose Avara to treat my friend for her birthday. It was the worst spa experience, and nothing close to how they present themselves on social media. No proper welcome, nor any introduction or explanation of how things work and what we should expect. The state of the room is shocking - dirty floor and windows, curtains not hanging properly, brooms hidden in plain sight and wires all tangled in the one corner. Despite the state of the room, we decided we'd give it a try, but in hindsight I wish I'd asked for my money back and left immediately (I'd unfortunately paid beforehand). The music randomly cuts out all the time - sometimes for minutes on end - which is disruptive. And the massage bed squeaks loudly...to the point that I found it difficult to focus on anything else. I asked twice if something could be done to minimize the squeaking, but the the******'s response was "it's the pressure". There's also a clock in the room that you can hear ticking away the entire time. There's no restroom, nor did anyone explain what the protocol is should one need to go to the restroom - it's a separate part of the building, so you either need to go in your gown (it was freezing cold) or get dressed mid spa day; either way, it's completely impractical. On arrival, we were given forms to complete, with the option to add on treatments. I selected an additional treatment, but the the****** didn't even bring it up, and I could've asked but by the end of our experience I didnt want to, I just wanted to be done. I hope this review saves someone the disappointment and frustration we unfortunately experienced.
0 replies
67 months ago
Avoid Vodacom Fibre
Wouldn't recommend as a fibre ISP. Day 9 with no internet and no sign of resolve.
106 replies
112 months ago
Pathetic service, all the time
<p style="color: #555555;">On 4 Feb I cancelled my stolen credit card and ordered another one. The instruction, when asked which branch I'd like to collect from, was to send it to Portside. I was told that my card would be ready for collection in 3 to 5 working days. It's day 5 and I've heard nothing from FNB. I called to enquire only to be told that the card will be couriered, not sent to the branch as reauested. My frustration lies in the fact that a) I had a similar experience a little under a year ago which resulted in me eventually getting my cards 2 weeks later than promised (and at different times). The service then was so pathetic (non-existent actually) that I resorted to Twitter and miraculously received assistance within an hour. </p> <p style="color: #555555;">I spent over 20 mins on the phone this morning with 2 different people, neither of whom were actually of any assistance. The best was when operator 1 eventually transferred me to someone who, supposedly, could assist I had to go through the story and whole verification process again only to be told that he can only assist with cheque cards, not credit cards! I told him to send instructions for someone who will actually have answers to call me within the hour. The hour has come and gone and I'm reminded that I pay FNB ridiculous amounts of money each month, but when it comes to actually delivering some sort of service they're just not capable. I'm also intrigued as to where they intend couriering said card to. Capitec is a far more appealing alternative to putting up with this bull any longer. </p>
56 replies
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